Field Service Heavy Equipment Technician

Overview

Troubleshoots, repairs, and maintains Caterpillar heavy equipment on customer sites.

Key Responsibilities

• equipment repair
• fault diagnosis
• routine maintenance
• inventory tracking
• performance testing
• field service

Tasks

-Adjust equipment and repair or replace defective parts, components or systems, using hand and power tools. -Maintain positive relationships with customers and co-workers. -Maintain and track inventory and tooling within approved inventory levels. -Perform routine maintenance work. -Test repaired equipment for proper performance and to ensure that work meets manufacturer specifications. -Adhere to Finning expense claim policies and ensure proper management of expenses. -Ensure all service documentation and billing is accurate and properly recorded. -Diagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair required. -Work as part of a team to meet Finning customer service commitments. -Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed. -Troubleshoot, repair and maintain all heavy duty equipment and/or related equipment in a timely fashion and on customer site. -Travel to customer facilities and worksite where and when required, communicating field work to Service Supervisor to maximize service hours.

Requirements

• mechanical aptitude
• caterpillar
• computer literacy
• troubleshooting
• customer focus
• communication

What You Bring

-Mechanical aptitude with strong knowledge of parts and repairs. -Understand and adhere to all Finning policies, including Code of Conduct and Safety. -Strong interpersonal and communications skills, both written and verbal. -Ability to read and comprehend instructions and service literature. -Understanding of the Caterpillar product line and ability to repair all equipment will be considered an asset. -Computer literacy along with an understanding of Finning systems and software programs would be considered assets. -Ability to multi task, detail oriented, positive attitude, and team player. -Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions. -Ability to create standard correspondence. -Self-starter with ability to work under minimal supervision and contribute positively to safe work environment. -Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change. -The ability to troubleshoot and solve problems. -Ability to maintain positive customer relationship and provide real time customer centric solutions.

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About Finning

-has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy. -operates in key global markets including Canada, South America, and the UK. -specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors. -plays a crucial role in powering large-scale infrastructure projects and driving resource development. -offers parts, maintenance, and innovative technological solutions to clients worldwide. -has supported some of the largest and most ambitious projects globally. -has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.

Sector Specialisms