Jr. IT Operations Specialist

Overview

Provides day-to-day IT support, equipment deployment and site setup for offices and job sites.

Key Responsibilities

• site setup
• it support
• equipment deployment
• diagramming
• decommissioning
• cmdb updates

Tasks

-Supporting Aecon’s joint venture projects as necessary -Design and manage job site setups, engaging other internal teams and vendors as necessary -Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc -Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization -Participate in the creation of estimates for all new project job sites -Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites -Follow and support Aecon’s IT policies, procedures and guidelines -Oversee proper reclaim and decommissioning of IT equipment -Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being. -Support corporate, key branch offices and job sites as assigned -Provide remote and in person IT support to all end users as needed day-to-day -Setup and deployment of equipment, making CMDB updates as necessary

Requirements

• hardware
• video conferencing
• bmc
• windows 11
• microsoft 365
• degree

What You Bring

-Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software -Excellent customer service skills -Experience with setup, deployment and support of meeting room/video conference technology -Technical knowledge in computer hardware and software configuration -Degree or diploma related to Information Services or equivalent work experience -Experience with setup, deployment and support/management of large printer fleets -Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC) -Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune -Familiarity with ITIL is considered an asset -Ability to clearly communicate technical concepts to non-technical people -Multitasking skills to work in a fast-paced environment -Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

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About AECON

-Spanning over 150 years. -Operates in civil infrastructure, urban transportation, and energy solutions. -Involved in planning, financing, and execution through public-private partnerships. -Advanced urban transportation projects, such as the Réseau express métropolitain (REM). -Advancing projects like the Darlington Small Modular Reactor. -Committed to sustainability and cutting-edge technology.

Sector Specialisms