Concierge (Part Time)

Overview

Assist residents, families and staff with concierge services and coordination.

Key Responsibilities

• resource allocation
• customer service
• package logging
• transportation coordination
• security monitoring
• call handling

Tasks

-Identifies, obtains, and effectively allocates the resources required to achieve applicable goals -Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations -Understands the customer's needs, requests and / or concerns and assists in providing them with personalized solutions. -Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year -Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community -Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff -Receive and log all packages that arrive at the community -Coordinates the community's transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience -Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs -Receive and sort incoming mail. Deliver mail as appropriate -Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate -Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner -Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory -Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience.

Requirements

• driver's license
• customer service
• word programming
• ipad
• concierge
• time management

What You Bring

-Able to exude confidence and patience with all interactions -Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics. -Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email. -Has a solid understanding of ‘who' the customer is and provides a level of service that is positive and rememberable -Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results -The position may require driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle Policy -Ability to manage time efficiently -Able to think creatively and independently to meet worthwhile objectives -Expected to be punctual, neat, clean, and professional in appearance -Able to be innovative to create and generate solutions -Answers questions and directs appropriately to nearby community resources -Able to relate to routine operations in a manner that is consistent with existing solutions to problems -Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving -Experience as a Concierge, or experience in a customer service role is preferred -Able to operate standard office equipment -One (1) to two (2) years of working with seniors preferred -Ability to work varied schedules to include weekends, evenings, and holidays -Ability to communicate verbally, in writing, and through pictures when necessary

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About Experience Senior Living

-They’ve rapidly grown across six states—California, Colorado, Florida, Indiana, Maryland, Ohio, Virginia and Washington—delivering vibrant independent, assisted living and memory care communities. -Financially backed by a vertically integrated model, they recruit top HR and operations leaders to support scalable expansion. -Their typical projects are architect‑led, amenity‑rich communities featuring fitness centers, salons, theaters, makerspaces, resort‑style pools and pet‑friendly areas. -They specialize in residential senior living—particularly independent living, assisted living and memory care—all centered on holistic resident experiences. -Unusually, they empower residents to launch clubs, podcasts, art studios or travel groups, reflecting a bespoke ‘experience‑first’ approach.

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