Glazing Service Manager
Flynn Group Of Companies
North America’s leading building‑envelope trade contractor offering roofing, glazing, metals, waterproofing.
Description
work orders
documentation
safety compliance
quality control
quotations
team management
Ensure the timely and professional completion of all service work orders with the highest level of quality.
Oversee the completion of all required service documentation for each work order is accurate and completed in a timely manner.
Ensure all service personnel adhere to Flynn’s safety policies and procedures daily.
Oversee team performance, conduct reviews, and foster a positive and productive work environment.
Work closely with the team on customer expectations and manage escalated customer issues or complaints promptly and professionally.
Provide support to the Superintendent by supervising service technicians and ensuring efficient, high-quality service delivery.
Help identify potential new business opportunities through excellent service delivery.
Provide support to the Account Management team and assist with customer communications, ensuring that client needs and expectations are consistently met or exceeded.
Conduct regular safety meetings and inspections to maintain a safe work environment.
Provide accurate and timely quotations for service work as needed, ensuring customer value.
Guarantee the availability and proper use of all required safety equipment on job sites.
Monitor for consistent quality control across all service jobs.
Train, mentor, and develop the service team to enhance technical skills and customer service performance.
Maintain our customer-first philosophy by monitoring response times, quality of work, and overall satisfaction.
Work closely with the sales team to support service-related sales growth in the branch.
Requirements
leadership
problem solving
glazing knowledge
3+ years
workorder systems
customer service
Proven experience in a supervisory or managerial role, with a focus on safety, customer satisfaction, and team development.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Strong problem-solving skills, attention to detail, and the ability to work under pressure.
We are seeking for a skilled and experienced Glazing Service Manager to lead our Glazing Service Department. Key responsibilities include supervising a team of estimators/ account managers, office operations personnel and technicians, ensuring adherence to safety protocols, managing customer satisfaction and service requests, overseeing work order completion, and supporting sales growth by providing quotes and identifying new opportunities. The role requires strong leadership, technical knowledge of glazing, and excellent problem-solving and communication skills.
Minimum of 3 years of experience in the glazing industry, with a deep understanding of glazing products and services.
RRSP matching
Basic computer knowledge, including experience with work order management systems, spreadsheets, and email communication.
Benefits
Great environment where our motto is “Flynn Family Winning Together”!
Competitive wages and benefits
On-going career development courses and programs through our in-house Flynn University
Training + Development
Interview process
Visa Sponsorship
Security clearance
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Overview
1978
Year Established
Started in Winnipeg with a focus on commercial roofing before expanding into full building-envelope solutions.
35 offices
Geographic Reach
Operates across North America, delivering institutional, commercial, and industrial projects.
$1–1.3B
Annual Revenue
Reflects steady financial strength and sector leadership in the building-envelope solutions market.
20+ acquisitions
Growth Strategy
Expanded operations by merging with complementary envelope-trade firms, driving rapid growth.
- Evolved from modest roofing beginnings by adding glazing, curtain walls, architectural metals, and waterproofing.
- Handles complex envelope work, such as metal panel systems and custom glazing, on large-scale facilities.
- Typical projects include commercial roofs, curtain-wall facades, architectural metal systems, and waterproofing installations.
Culture + Values
- Safety is our top priority. Every employee goes home safely every day.
- We treat people with respect, uphold integrity, and take accountability for our actions.
- We deliver on our promises, keep commitments, and exceed expectations.
- We embrace teamwork, collaboration, and open communication.
- Continuous improvement and innovation drive our success.
Environment + Sustainability
2050 Target
Net-Zero Carbon Emissions
Aiming to reach net-zero carbon emissions by 2050 through strategic environmental initiatives and sustainable practices.
- Committed to sustainability and reducing environmental impact across operations.
- Focus on reducing energy consumption, waste, and water use.
- Implementation of green building practices and sustainable materials.
- Continuous monitoring and reporting of environmental performance.
Inclusion & Diversity
- Committed to fostering a diverse and inclusive work environment.
- Focused on increasing gender diversity in leadership roles.
- Promotes a culture where all employees feel valued and respected.
- Develops programs to advance the recruitment and retention of diverse talent.