Customer Service Representative

Overview

Handles order entry, quoting, and customer support for US Pipe's sales team.

Key Responsibilities

• order entry
• quote management
• pricing
• customer coordination
• nav entry
• work board

Tasks

-Updates the work board for accuracy of current and future orders. -Contact customers after the order is processed and delivered to confirm the customer’s level of satisfaction with the order. -Coordinates all assigned orders to include all tasks required to process and expedite the order accurately and timely and to ensure customer satisfaction. -Performs order entry, providing quotations, checking pricing, coordinating with other departments, notifying customers of shipment information, and assisting other Inside Sales Reps. -Communicates with shop to determine issues and communicates same to customer. -Provides Sales Representatives and/or customers with pricing. -Prepares customer complaints, records information, resolves customer conflicts and emergencies. -Sends job specifications and submittals to customers, communicates to customers, and provides information requested. -Provides all information necessary to meet customer inquiries and works with customers to offer alternatives to help resolve problems, following up on quotes, orders, and shipping dates. -Works with shop to determine delivery dates and follow up on existing orders. -Assures compliance with policies, procedures, and regulations. -Actively involved in production meetings to ensure proper customer communications. -Follows up with sales representatives and / or customers on each job to completion. -Responsible for coordinating the work board with the branch manager or designate. -Monitors, evaluates, and presents solutions to potential problem areas affecting Customer Service. -Completes quote logs for each quote entered over $5,000 and enters orders into Microsoft NAV, complete quality checklist. -Prepares and forwards preliminary paperwork for return of material. -Completes return goods authorization for customers and fax to customers. -Fax or email a copy of the quote to the sales representative. -Maintains and files all proper records related to customer inquiries, orders, and customer requests related to specific jobs. -Mails catalogs and other literature required by customers.

Requirements

• excel
• word
• outlook
• powerpoint
• high school
• customer service

What You Bring

-Strong attention to accuracy and detail -Must have a strong working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint software. -Minimum high school graduate or equivalent. Some college or technical training is a plus. -Requires diligent presence in work area to be responsive to customer calls and e-mails. -Must have at least 2 to 4 years of previous customer service experience in a fast paced and high-volume call center environment. -Good patience and ability to deal with people. -Strong ability to meet deadlines and manage information from multiple locations. -Previous customer service assignments in an industrial or manufacturing sales environment are preferred. -Professional behavior in the workplace and on the phone is required.

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Benefits

-Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family. -Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.

About U.S. Pipe

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Sector Specialisms