Field Service Dispatcher

Overview

Coordinate service tech dispatch, manage orders, customer service, and workflow tracking.

Key Responsibilities

• gps monitoring
• work orders
• schedule coordination
• call processing
• workflow monitoring
• customer service

Tasks

-Take detailed work order notes and communicate relevant information to others -Monitor and document GPS on service technicians and provide accurate estimated time of arrivals -Receive and process inbound customer emails and service technician calls -Provide informative and proactive customer service -Monitor technician workflow and job site progress -Create work orders and support documentation to complete service requests -Follow-up with service technicians, service managers and account managers regarding work orders, callbacks and paperwork -Schedule and coordinate service calls within department guidelines

Requirements

• data entry
• high school
• multitasking
• time management
• construction

What You Bring

-Must possess accurate data entry skills with the ability to type 35WPM with no errors -High school diploma or equivalent -Ability to multitask and prioritize workflow -Strong time-management skills -Construction knowledge in plumbing, electrical or construction is desired but not required

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Benefits

-Superior Electrical, Mechanical & Plumbing, Inc. is a service company providing customer service throughout California and other states. We offer competitive wages, medical coverage, 401(k) employee contributions, supplemental insurance options, sick leave, vacation time and skilled trade development

About Superior Electrical Mechanical & Plumbing, Inc.

-Founded by a family driven by a philosophy of safety, integrity and quality, it has grown into a full‑service, multi‑licensed contractor. -Serves commercial and industrial clients across California, Nevada, Texas, and Hawaii, handling everything from ground‑up construction to remodels and 24/7 emergency service. -Operates from its Rancho Cucamonga headquarters (with regional offices) and manages projects for grocery stores, convenience retailers, offices, restaurants, banks, hospitals, federal facilities, and more. -Teams coordinate across disciplines—such as tenant improvements, new commercial builds, retrofit, and maintenance—to streamline complex jobs. -Maintains a 24‑hour emergency hotline and proactive maintenance services, ensuring client operations never stall. -Uniquely caters to specialized grocers and convenience stores, carving a niche in service‑intensive retail environments.

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