Account Manager

Overview

Manage customer projects, drive product adoption, and support property managers.

Key Responsibilities

• project management
• customer support
• training webinars
• product adoption
• data monitoring
• industry knowledge

Tasks

Problem solve issues over the phone and via email. As an Account Manager, you will serve as project manager for assigned Lula customers. You will own and manage customer projects end-to-end and build strong customer relationships. You will serve as a trusted partner to your customers and our sales team. Conduct training webinars for end users of Lula’s platform. Monitor customer health, service utilization, and trends in customer spending while using data to managing multiple priorities. Drive adoption of additional Lula products as they are released. drive proactive customer engagement. Provide in-house day-to-day support to our Property Managers.• Proactively address customer service concerns with confidence while knowing when to escalate Drive continual product adoption and expansion of Lula’s solutions. Develop and maintain an in-depth knowledge of the property management industry. Monitor and manage customer’s jobs and proactively take care of any potential issues. Listen and talk on a phone headset/handset for up to 8 hours per day. Develop and maintain an in-depth knowledge of Lula’s products and services. Actively and consistently support all efforts to simplify and enhance the prospective customer and partner with the leadership team.

Requirements

• property management
• rental relationships
• 3-5 years
• communication
• time management
• relationship building

What You Bring

Ability to listen, earn trust, and consult with customers. Day shift To be able to work in a fast-paced, high-energy startup environment without being distracted. Able to balance working independently while being part of a team. Maintain a positive attitude with the added ability to overcome objections and hurdles while Property Management or Maintenance Experience is strongly preferred but not required. Experience managing relationships in the Single-Family Rental space. Strong initiative to strive for continuous accuracy, quality, and timeliness of information. Ability to build and maintain effective relationships through strong interpersonal skills with an ➡ Proptech Breakthrough’s Work Order Management Solution of the Year Excellent verbal and written communication skills. Effective prioritization and time management skills. 3-5 years of experience in sales, client relations, customer service, or a related field. Ability to effectively manage time to maximize revenue. emphasis on relationship-building and consistent demonstration of solid professional judgment.

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Benefits

Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and Medical Insurance Professional growth and internal promotion opportunities due to continuous organizational A positive and inspiring team environment that offers support and camaraderie throughout your Paid Time Off Dental Insurance Life Insurance Salary: Base salary of $60,000 per year with a total target compensation (TTC) $70,000 Vision Insurance Bonus opportunity

About Lula – Reinventing Property Maintenance

-Founded in Overland Park in 2016 with a mission to streamline rental property maintenance using AI and coordination infrastructure. -Typical projects include routine repairs such as plumbing, HVAC, and electrical work, as well as make-readies for tenant turnovers. -Specializes in managing both residential and commercial rental properties, integrating with property-management systems and providing full-service coordination.

Sector Specialisms