Outreach Specialist, Senior

Overview

Senior outreach specialist driving customer communication for system hardening & undergrounding.

Key Responsibilities

• outreach planning
• open houses
• gis mapping
• customer escalations
• system hardening
• stakeholder coordination

Tasks

-Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner -Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects -Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP -Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern -Facilitate customer escalations including legal claims and restoration efforts as needed -Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing -Initiate strong working relationships with work sponsored project managers (PMs) -Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work -Regularly attend RSM meetings to educate and update on key projects and any customer escalations -Tailboard and educate internal and external project crews regarding customer concerns or issues -Consistently document customer communications -Take the lead to develop local tactical plans, project by project, based on in-field expertise -Become a subject matter expert on the System Hardening and Undergrounding Program -Strategize and develop customized outreach plans for specific projects with input from PM and team -Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others

Requirements

• bachelors degree
• driver’s license
• office suite
• 4+ years
• customer service
• advanced knowledge

What You Bring

-Must possess a valid California driver’s license or ability to obtain by first day of employment -Effective at negotiating and able to communicate effectively and comfortably at director level and below internally and with customers and third parties -Detail-oriented and meticulous on documentation, work planning, training and safety -Cluster-Bachelors Degree in Accounting, Business Administration, Economics, Finance, Marketing, Mathematics, Engineering or job-related discipline or equivalent experience -Demonstrated proficiency in achieving results by leading and influencing matrixed teams with limited leadership guidance -Experience developing executive messaging and communications -4 years of customer service, program management, project management, gas/ electric construction, and/or energy efficiency sales and/or service experience -Demonstrated proficiency with intermediate levels of Excel, Word, PowerPoint, and other like tools -Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature -Advanced knowledge of assigned area of expertise -Strong presentation and time management skills -3 years of previous customer facing customer service and/or customer facing roles

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About Pacific Gas And Electric Company

-Focus on delivering safe, reliable, and affordable electricity and natural gas to a diverse customer base. -Operations span from energy generation, transmission, and distribution to customer service and renewable energy solutions. -Heavily involved in the development of green energy sources, including solar and wind power. -Maintains a key role in maintaining the region’s energy grid and supporting sustainable growth. -Pioneered energy efficiency programs to help reduce consumption and minimize costs for customers. -Recognized for innovation in grid modernization and integration of clean energy into California’s power mix. -Faced challenges, including natural disasters like wildfires, which have shaped its operations and future strategies. -Remains a cornerstone of California's energy sector, continuously working to improve and modernize the grid.

Sector Specialisms