Customer Service Representative

Overview

Handle customer follow-up, site surveys, and service quality for HVAC contracts

Key Responsibilities

• site surveys
• maintenance monitoring
• data reporting
• customer documentation
• tech presentation
• client representation

Tasks

-Perform site surveys and other types of checks to ensure our quality -Present new technology and enhanced PM services when given the chance -Monitor all maintenance data to proactively respond to situations before the customer calls us -Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team. -Report all findings, customer opinions, pictures, and results to company leadership -Document, with accuracy, customer responses and your impressions from these visits

Requirements

• ms office
• bachelor's degree
• problem solving
• communication
• customer service
• driver's license

What You Bring

-Mechanical aptitude is preferred -Must have a valid driver’s license. -The ability to solve problems and act with appropriate urgency -Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor. -2+ years Customer Service experience required. -Bachelor’s degree is preferred -Advanced MS Word, Excel, Outlook, and PowerPoint skills

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Benefits

-Gain insight into our service performance

About Emcor Services Mesa Energy

-Founded as a trusted provider of energy and mechanical services for a diverse range of industries. -Specializes in the design, installation, and maintenance of energy-efficient systems. -Focused on delivering sustainable solutions for both commercial and industrial clients. -Leverages advanced technologies to optimize energy use, reduce costs, and enhance operational efficiency. -Has a proven track record of large-scale projects, including HVAC, electrical, and building systems. -Known for completing complex projects on time, within budget, and with exceptional quality standards. -Offers cutting-edge services in energy management, renewable energy, and system optimization. -Recognized for a hands-on approach and strong client relationships built on trust and reliability.

Sector Specialisms