Commercial Sales Advisor

Overview

Drive B2B sales, quote contracts, upsell services and maintain customer relationships.

Key Responsibilities

• customer switching
• database management
• upsell opportunities
• risk feedback
• customer communication
• complaint resolution

Tasks

-Liaise with other departments to facilitate seamless customer management -Undertake customer switching activity for incoming customers in line with procedures and Service Level Agreements and ensure the transition is smooth and right first time -Keep records of calls and sales and note useful information -Contribute to the risk management process by providing qualitative performance feedback on wholesaler and contract supplier performance when required -Respond to each contact appropriate to the customer and flexing the approach appropriately to align with the relevant brand standards and customer segmentation -Ask questions to understand customer requirements and close sales -Deliver an exceptional customer experience for all customers across all customer touch points and contact methods to ensure customers remain with our organisation as their preferred retailer of choice -Prepare high quality written correspondence and customer communications in an accurate, timely and appropriate manner in line with procedures -Maintain the customer relationship database in a timely and accurate manner to provide the highest quality data -Make and maximise upsell opportunities for our value-added services using our UREP framework, customer tariffs and payment schemes to our customers -Answer and resolve customer enquiries and complaints in an efficient, courteous and professional manner, delivering exceptional customer service at all times delivering a first contact resolution service

Requirements

• detail‑oriented
• b2b service
• phone skills
• degree
• financial acumen
• utility sector

What You Bring

-Strong attention to detail when reviewing and creating proposal and contract paperwork -Proven experience delivering business to business customer service -Confidence to speak on the phone regularly with customers and TPIs and to influence conversations to understand requirements, gauge attitude and build relationships -To build rapport and have the ability to adapt and respond to a number of varying queries from customers and colleagues -Ability to communicate and collaborate with varying departments and seniority levels -Educated to degree level or equivalent -Ability to keep up with weekly deadlines and prioritise when necessary -Financial and commercial acumen -Customer service experience in the utility sector

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Benefits

-Generous holiday allowance plus bank holidays -Cycle to Work Scheme -Financial support services -Wellbeing support programmes -Competitive Contributory Pension -A discretionary Bonus -A range of Group Discounts -Share-save Scheme

About South West Water

-South West Water is a leading provider of water and wastewater services, covering Cornwall, Devon, and parts of Dorset. -The company is known for pioneering innovation in water treatment and sustainability efforts across its service regions. -Specializes in providing clean, safe water and efficient wastewater treatment to both residential and commercial customers. -Committed to ensuring the highest standards of water quality and environmental stewardship in all its operations. -One of the standout projects includes the upgrade of wastewater treatment facilities to meet growing demand and environmental standards. -South West Water's operations span a variety of sectors, including residential, commercial, and industrial water services.

Sector Specialisms

Security Clearance

-mandatory dbs check required during onboarding.