Member Support Specialist

Overview

Support Medicaid members via calls, assisting with benefits, PCP changes, IDs, and transport.

Key Responsibilities

• member education
• care coordination
• call center
• documentation
• compliance
• customer service

Tasks

-Educate members on benefits and services -Coordinate care and services including PCP changes, ID cards, and transportation -Collaborate with team members in a fast-paced call center environment -Maintain accurate documentation and adhere to compliance standards -Answer requests from members with professionalism and empathy

Requirements

• 5+ years
• call center
• mco
• medicaid
• high school
• customer service

What You Bring

-5+ years working with ABD populations in call centers, Medicaid programs, or MCOs -Strong experience in customer service and call center operations -Education: High School Diploma required; BA in Social Work, Healthcare Management, or related field preferred -Experience with MCO insurance required

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Benefits

-Medical, dental & vision -Health Spending Account (HSA) -Training: 1-hour lunch break; post-training: 30-minute lunch + two 15-minute breaks -Short and long-term disability -Critical Illness, Accident, and Hospital -401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available -Employee Assistance Program -Life Insurance (Voluntary Life & AD&D for the employee and dependents) -Transportation benefits -Time Off/Leave (PTO, Vacation or Sick Leave)

About Actalent

-Born in July 2021 by merging Aerotek’s engineering & sciences arm with EASi, Actalent emerged as a focused engineering-and-science partner. -Backed by Allegis Group, it drives scale and speed to market via contract, managed, and technical services. -Headquartered in Maryland with global reach, it deploys specialized teams across North America, Europe, and APAC on Fortune 500 projects. -Typical engagements span EV design, vaccine development, lab services, clinical research, and infrastructure systems. -Expertise covers a wide spectrum: aerospace, defense, healthcare, manufacturing, software systems, environmental and civil engineering.

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