OpenBlue Customer Advisor

Overview

Deliver end‑to‑end customer value for OpenBlue AI‑driven smart‑building solutions.

Key Responsibilities

• user training
• support tickets
• usage analytics
• product tour
• value delivery
• customer health

Tasks

-Drive new business growth by earning favorable customer references -Train end users on the OpenBlue customer value framework and success metrics to be measured -Participate in customer kick-off and key deployment milestone calls -Review any open issues / technical support tickets with customers -Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed -Responsible for end-to-end delivery of customer value for OpenBlue solutions -Validate the completion of scope as per contract and customer needs -Provide customers with a guided product tour after delivery -Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners -Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation -Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers. -Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed -Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers -Share product training resources and technical support processes -Monitor product usage analytics and provide feedback to customers.

Requirements

• cem
• cmvp
• 5+ years
• hvac
• smart building
• project management

What You Bring

-Demonstrated ability to lead within a matrix organization, effectively coordinating across teams and mobilizing resources. -Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities -Experience driving process improvements to enhance customer satisfaction -Certified Energy Manager® (CEM) certification (Association of Energy Engineers) -Extremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plans -Enjoys learning new things in a self-directed fashion, consistently building new skills, knowledge, and expertise in a fast-changing environment with minimal formal training -Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges -Candidates must already have a work authorization that would permit them to work for Johnson Controls in the UK. -Experience delivering user training, product demonstrations, and addressing operational questions to drive end results -Certified Measurement & Verification Professional (CMVP) certification -Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services -Strong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical Sales -Bachelor's degree in engineering, business, or a related field. -Experience with smart building software and/or energy management systems -Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels

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Benefits

-Retention and Growth

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms

Visa Sponsorship

-candidates must already have a work authorization that permits them to work for johnson controls in the uk.