Technical Support Assistant

Overview

Provide customer service and technical support for major electricity connection projects.

Key Responsibilities

• re‑quote management
• poc analysis
• estimate production
• sap monitoring
• cost review
• regulatory compliance

Tasks

-Manage the re-quote/re-validation portfolio to tight timescales including the provision of status information to the Commercial Analyst -Deliver excellent standards of customer service and contribute to training initiatives -Undertake simple point of connection (POC) analysis using network records and other company systems -Understand customer's technical requirements and obtain all the relevant information from them to ensure that we can provide the customer with a quotation for the non contestable costs of connection -Identify, and assist the Commercial Project Managers in processing re-quotes and/or re-validations requested by customers where a previous quotes exists -Ensure that the team works within the regulatory framework to minimise complaints and LC12/15, EGS/EOS failures -Produce simple estimates for non contestable works and produce customer point of connection offers -Review costs against budget for projects delivered -Support the Business Support Team Leader by monitoring information being entered into SAP & other systems and providing advice to Business Support Assistants -Assist CPMs with tracking and compliance ICP's design submissions for simple projects, initiate legals where required and produce work packs promptly for the delivery team and auditors

Requirements

• electrical qualification
• microsoft
• sap 4.6
• netmap
• business processes
• customer focus

What You Bring

-Already be in possession of City & Guilds 2304 in Electrical Engineering, be working towards (or prepared to undertake) this (or similar) qualification, or able to demonstrate suitable competency -Experience working in an office based environment utilising Microsoft packages, SAP 4.6 user and Netmap (experience of using Navigator advantageous) -Understanding of current Standards and Licence Conditions -Knowledge of the Connections business processes -Customer focused with experience interpreting and responding to customer questions and requests at all levels, internally and externally

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Benefits

-Season ticket loan -Tax efficient benefits: cycle to work scheme -Occupational Health support -Private Medical Cover/Simply Health -Employee Assistance Programme. -Switched On – scheme providing discount on hundreds of retailers products. -Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) -22 Days Annual Leave + Bank Holidays -Tenancy Loan Deposit scheme -Discounted access to sports and social clubs

About Uk Power Networks

-It has built resilience through landmark innovation—funded by Ofgem—for projects like Low Carbon London and Flexible Plug & Play, pioneering smart grid integration. -The company architected and maintains private networks serving Heathrow, Stansted, London Underground and Canary Wharf, showcasing its aptitude in high-stakes infrastructure. -Its rollout of pole-support trusses and smart connection portals highlights a knack for clever engineering that minimizes disruption while boosting reliability. -From carrying legacy cables to orchestrating EV infrastructure and hydrogen experimentation, its story is one of transforming traditional power delivery for modern demands.

Sector Specialisms