Site Associate (JR 5350) - PATH Enterprises

Overview

Front desk associate managing shelter operations and participant support.

Key Responsibilities

• access control
• incident reporting
• call handling
• check‑in
• maintenance reporting
• scheduling

Tasks

-Serve as the primary point of contact for participants, visitors, and staff, ensuring all interactions are conducted with respect and confidentiality. -Conduct regular rounds of the site to ensure the safety and security of participants and the facility. Report any safety concerns, incidents, or emergencies to the Site Manager immediately. -Enforce community rules and policies consistently, addressing violations in a calm and respectful manner. Maintain accurate records of participants occupancy, daily logs, and incident reports. -Provide information about shelter services, rules, and daily schedules. -Report maintenance issues or facility concerns to the Site Manager for prompt resolution. -Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members. -Address participant concerns or issues promptly, escalating them to the Site Manager or other appropriate staff as needed. -Liaise with social services and case management staff to ensure participant receive appropriate support as needed. -Monitor and control access to the Interim Site, ensuring only authorized individuals enter the facility. -Assist with the distribution of mail, personal items, and supplies to participants. -Assist in organizing and promoting activities or workshops designed to help participants transition to stable housing as needed. -Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome. -Assist participants with check-in and check-out procedures, ensuring accurate documentation as needed. -Ensure the front desk area and common spaces are kept clean, organized, and welcoming. -Help with the coordination and scheduling of participant services, including appointments with case managers and other support services as needed.

Requirements

• driver's license
• front desk
• cpr
• high school
• teamwork
• analytical

What You Bring

-A valid driver’s license -Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges. -Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks. -Have reliable transportation -Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention. -Successfully complete the following as a condition of hire: -One year of experience in a front desk or office position. -Have or be able and willing to obtain CPR/First Aid training -Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others. -Previous experience in a shelter, social services, or customer service setting preferred -Have employment eligibility verification -Proof of insurance and ownership for personal vehicles used during work duties -High school diploma or GED certificate. -Drug Test

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Benefits

-Background Screening -Tuberculosis Test -The ability to qualify for PATH's insurance coverage

About Path

-Provides a wide range of services, from emergency housing to long-term solutions that help people rebuild their lives. -Works closely with communities to identify innovative ways to address homelessness at both the individual and systemic levels. -With a comprehensive approach, PATH not only offers shelter but also access to healthcare, employment assistance, and mental health resources. -Focused on creating sustainable change, PATH's programs are tailored to meet the unique needs of each person they serve. -A pioneer in connecting people with permanent housing and providing pathways to stability. -PATH’s holistic services include case management, job readiness programs, and advocacy for affordable housing. -Through collaboration with local governments and partners, PATH is at the forefront of fighting homelessness in multiple regions.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; applicants must be authorized to work in the u.s.

Security Clearance

-tuberculosis test required -background screening required -drug test required