Remote Bilingual Customer Support Specialist

Overview

Assist bilingual utility customers with energy efficiency programs via phone, chat, email.

Key Responsibilities

• tech support
• customer support
• platform support
• visit scheduling
• online support
• status updates

Tasks

-Some programs utilize chat/email interactions with customers -You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates -Supporting customers and tech inquires

Requirements

• bilingual
• customer support
• call center
• high school
• internet
• 35 wpm

What You Bring

-Personal performance data and progress accessible in real time -Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously -Ability to hardwire internet, plug directly into router -Internet speed that meets our minimum standard: -Appreciation for goals and performance metrics -Ability to type 35+ WPM -Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred -High School Diploma or GED (required) -Expertly navigating a script -Experience handling inbound or outbound voice calls -Bilingual in English and Spanish (required) -Wide range of support scripts – verbatim, talking points, or simple usage guides -10 Mbps upload / 20 Mbps download / 99% latency

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Benefits

-Paid vacation, sick, personal and parental leave time -Employee Recognition Program – convert your recognition points into gift cards -Access to on-demand training courses to advance further in your career -We provide a laptop, software, and all necessary equipment -Paid Volunteer Time: giving back to our communities is important to us -Employee Assistance Program – offers benefits to help you manage daily responsibilities -Two power connections -Google: ‘free speed test’ if you are unsure -Dedicated home office space, free of personal disruptions -Comfort with a committed schedule with set lunches and breaks -Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours -You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours -401(k) with company match

About Clearesult

-Founded to deliver energy efficiency programs across various sectors, improving sustainability and reducing costs. -Partners with utilities, governments, and businesses to implement innovative energy solutions. -Specializes in energy management, demand response, and energy efficiency projects for residential, commercial, and industrial clients. -Offers tailored services, from data-driven insights to full-scale implementation of energy-saving strategies. -Works on large-scale projects that integrate renewable energy, smart building technologies, and advanced energy-saving solutions. -Known for using cutting-edge technologies and software to track and optimize energy use across multiple sectors.

Sector Specialisms

Visa Sponsorship

-clearesult does not provide sponsorship of any kind.

Security Clearance

-successful hires must pass pre-employment checks.