1st Line IT Support Technician

Overview

Remote 1st line IT support handling hardware, software, and network issues.

Key Responsibilities

• ticket management
• network support
• first-line support
• issue escalation
• software install
• ad management

Tasks

-Log and manage tickets within our ITSM system, keeping everything on track and on record. -Take part in a fair and well-organised weekend rota to ensure round-the-clock coverage. -Handle basic network troubleshooting, including VPN and connectivity support. -Provide first-line support to users via phone, email, and remote tools — covering hardware, software, network, and peripheral issues. -Escalate complex issues when needed — with clear, thorough notes to help our second and third-line teams. -Install, configure, and upgrade software and operating systems. -Manage user accounts through Active Directory (creating, modifying, resetting passwords).

Requirements

• msp
• microsoft 365
• mac os
• comptia a+
• helpdesk
• active directory

What You Bring

-MSP (Managed Service Provider) experience. -Strong knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint, etc.). -Great communication skills — you can translate “tech speak” into friendly, helpful guidance, even remotely. -Experience with Mac OS. -A basic grasp of networking concepts (TCP/IP, DNS, DHCP). -The ability to work independently and manage your time effectively in a remote setting. -IT certifications such as CompTIA A+, Network+, or Microsoft Certified. -Experience in a First Line IT Support, Service Desk, or Helpdesk role. -Confidence troubleshooting PCs, printers, and peripherals. -Diagnose and resolve problems quickly, aiming for a high first-time fix rate. -Hands-on experience with Active Directory and remote support tools.

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Benefits

-Full flexibility with 100% remote working. -Plenty of learning and development opportunities to grow your IT career. -A competitive salary between £31,000 - £36,000 per annum.

About Dandara

-A well-established global leader in the construction sector, recognized for delivering complex and impactful projects. -Founded decades ago, with a reputation for excellence driven by quality, innovation, and efficiency. -Operates across multiple continents, specializing in residential, commercial, and infrastructure development. -Portfolio includes iconic buildings, large-scale residential communities, and essential transport infrastructure. -Notable projects encompass cutting-edge residential complexes, sustainable urban developments, and high-profile commercial hubs. -Expertise spans various sectors, including industrial and transport, with a focus on long-term value. -Prides itself on fostering strong relationships with clients and partners, ensuring seamless project execution.

Sector Specialisms