Server (On-Call)

Overview

Serve guests efficiently, taking orders, delivering food/drinks, and handling payment.

Key Responsibilities

• beverage service
• table setup
• upselling
• guest satisfaction
• cashiering
• opening closing

Tasks

-Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade). -Pre-bus all tables removing soiled dishes after each course. -Ensure that tables and side stands are kept stocked, tidy and clean. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Breakdown trays of soiled dishes and linen in the dishroom according to established standards. -Consistently upsell food, beverage and promotional items to guests. -Ensure overall guest satisfaction. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Maintain a friendly and warm demeanor at all times. -Receive and deliver food and beverage orders and collect payment. -Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. -Perform cashiering functions by closing checks and preparing end of shift paperwork.

Requirements

• problem solving
• communication
• pos
• high school
• lifting
• menu knowledge

What You Bring

-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Be familiar with the operation of the P.O.S system. -Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. -High School diploma or equivalent and/or experience in a hotel or a related field preferred. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -Ability to stand during entire shift. -Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. -Have a thorough knowledge of menus and current specials in applicable outlets.

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Benefits

-Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms