Workplace Concierge

Overview

Deliver high‑quality workplace concierge services, assisting employees, visitors and events.

Key Responsibilities

• work orders
• lobby support
• event setup
• customer support
• room booking
• safety compliance

Tasks

-Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement. -Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges. -Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.) -Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times. -Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system. -Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.

Requirements

• university degree
• ms office
• event planning
• customer service
• self-starter
• multi-tasking

What You Bring

-Ability to work under pressure while meeting deadlines. -Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests. -Strong organization skills and enjoy multi-tasking. -Strong written and verbal communication skills in English presented in a professional manner. -University degree or 1-3 years’ of job-related relevant experience. -Background in event planning would be considered an asset. -Able to exercise sound judgement, make decisions, and provide direction. -Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances. -Pro-active, approachable, and solution-based. -Intuitive in understanding and aligning priorities to align with client goals and desired outcomes. -Highly mobile role, requiring inspection of large areas on multiple floors. -Be flexible and responsive to real-time requests. -Strong computer skills, including MS suite of software working on laptop, tablet and phone. -Detail oriented and accurate. -Comfortable dealing with issues and people. -Self-starter, able to work independently as well as in a team.

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Benefits

-Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.

About Bgis

-Founded with a focus on providing top-tier facility management services across North America. -Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets. -Works with various sectors, including commercial, industrial, and government infrastructure. -Provides services ranging from facility management to energy optimization and project management. -Offers a range of solutions, from technical services to space planning and design. -Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Sector Specialisms