Guest Ambassador - Part Time (Seasonal)

Overview

Deliver customer service, manage gift cards, events and social media for a shopping centre.

Key Responsibilities

• shift reports
• customer tracking
• social media
• inventory management
• data entry
• retailer relations

Tasks

-shift reports and logs -Prepare and manage various customer tracking initiatives -Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable) -Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as Facebook, Twitter, Blog, Website, Pinterest, etc. -Maintaining cleanliness and organization at the workspace -Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment -Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained -Assist with various on-site promotions and events -And most importantly, ensuring that our customers leave our shopping centre happy with all of their needs met -Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions. -Provide Customer assistance with all available mall services. -Email and In-Person Inquiries -distribution of gift-with-purchase items -Collecting various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed)

Requirements

• customer service
• microsoft office
• social media
• grade 12
• teamwork
• 1 year

What You Bring

-Creative and self-motivated. -Excellent customer service skills with a drive to go above and beyond -1 year of experience in Customer Service an asset. -Professionally respond online to customer service inquiries on social media. (If applicable) -Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings -Superior written and oral communication skills -Minimum Grade 12 Diploma -Various computer skills – Microsoft Office -The ability to work evenings and weekends is a must. -Competent in social media, Facebook, Twitter, Website, etc. -Comfortable handling large cash -Ability to work in a “team” environment

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Benefits

-daily deposits -Sale of Mall Gift Cards which includes: -Open, unrestricted availability.

About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms