IT Dispatch Support/Field Support Services

Overview

On‑site IT support engineer handling tickets with 24‑hour notice

Requirements

• desktop support
• hardware troubleshooting
• lan/wan
• windows os
• field support
• heavy lifting

What You Bring

-Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. -Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. -Skilled in desk side support and PC break/fix including basic administration of Windows O/S. -Ability to lift / move computer equipment weighing up to 50Lbs. -Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.

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About Sky Systems

-Blends technical consulting with staffing expertise across North America. -Evolved into a full-service MSP and Cisco/Dell partner. -Delivers 24/7 on‑site and remote services. -Builds contact center solutions using Cisco, Avaya, and Genesys. -Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support. -Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors. -Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.

Sector Specialisms