Workplace Experience Specialist

Overview

Manage office operations, visitor reception, onboarding, and facility services.

Key Responsibilities

• vendor management
• access control
• safety management
• facilities support
• supplies management
• onboarding support

Tasks

-Support food ordering and the coordination of team lunches, treats, and small in office events. -Act as the welcoming front of house presence, greeting visitors, handling deliveries, and managing post and courier services. -Coordinate and support new starter onboarding, including building access, welcome packs, and facilities inductions. -Contribute to continuous improvement projects, proactively suggesting and implementing changes that make the office run more smoothly and enhance the overall workplace experience -Collaborate closely with a range of teams and stakeholders from People Operations and Governance to IT and senior leadership to ensure the workplace supports everyone’s needs and adapts as the business evolves. -Assist with any office change including layout changes, and minor maintenance coordination. -Maintain and order office supplies, snacks, drinks and consumables, ensuring all communal areas are well stocked and presentable. -Open the office each day, ensuring the space is ready for use. -Liaise with external vendors and service providers, including cleaning, maintenance and building management, to ensure smooth day to day operations. -Oversee basic workplace safety requirements, acting as Fire Warden and first aid coverage, including organising drills and maintaining compliance records. -Be the first point of contact for office queries, overseeing the facilities inbox, providing support and escalating issues where necessary. -Manage access control, visitor management, and security procedures, ensuring safe and secure workplace practices.

Requirements

• customer service
• communication
• budget management
• fire marshall
• first aid
• vendor liaison

What You Bring

-Highly organised, proactive, and able to manage multiple priorities with attention to detail. -Enjoys interacting with people and has a service mindset. -Confident working with a wide variety of teams and stakeholders, building strong relationships and communicating effectively across all levels. -A strong customer service mindset and excellent communication skills. -Confident managing basic budgets and ordering processes -You have the ability to work independently and manage multiple competing priorities with a calm, proactive approach. -Understanding of workplace safety and willingness to complete Fire Marshall and First Aid training (provided). -Experience liaising with vendors, contractors, and building management. -Previous experience in reception, customer service, front of house, hospitality, or office coordination. -Talent Screen - 20 minutes Teams call -Comfortable with hands on tasks, such as restocking supplies.

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Benefits

-Bi-annual Value Awards – because your hard work deserves recognition. -Access to Perkbox – Additional wellbeing & savings benefits. -Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way. -Your birthday off – it only comes once a year, so enjoy it! -Unmind – Access to personalised coaching or therapy to support your mental wellbeing. -Charitable Fundraising – to give back to our communities. -Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details. -Commitment to being a real living wage provider. -Monthly events – to find balance and bring our team together. -Annual Salary Reviews – to ensure we remain competitive in the market. -3 So Giving Days – spend time supporting a cause you care about. -Internal learning platform – with thousands of valuable resources. -Enhanced family leave – supporting you through every life chapter. -Menopause Policy – To ensure all employees are being taken care off. -Physical Support – Free eye tests, flu vaccinations. -Up to 10% performance bonus – based on company and personal performance. -Final stage in person interview and presentation with our Head of People Operations & People Director

About So Energy

-Provides affordable and sustainable renewable energy solutions across the UK. -Specializes in solar and wind energy projects for both residential and commercial sectors. -Delivers clean, reliable, and cost-effective power with high-quality standards. -Offers innovative solutions to help transition to renewable energy sources. -Known for tackling complex energy challenges with a customer-centric approach. -Improves efficiency in energy production and consumption. -Projects include large-scale solar farms and rooftop installations for small businesses and households. -Builds a reputation for reliability, innovation, and sustainability in the energy sector.

Sector Specialisms

Interview Process

-talent screen – 20 minute teams call -interview with head of l&d and internal comms & engagement manager -final in‑person interview and presentation with head of people operations & people director

Visa Sponsorship

-we are unable to offer sponsorship for this role