Customer Care Agent I

Overview

Handle customer inquiries via phone, email, chat, support sales leads, CRM, billing.

Key Responsibilities

• crm management
• lead generation
• billtrust payments
• identity monitoring
• customer support
• product ambassador

Tasks

-Proactively identify revenue-generating opportunities through conversations and interactions, creating leads in CRM. -Use our Customer Relationship Management (CRM) system to document interactions and route customer needs to the appropriate team for resolution. -Contribute to team projects and support business initiatives as needed. -Capture and share customer feedback and service gaps to continuously improve our customer experience. -Consistently meet or exceed quality and productivity targets. -Identity theft monitoring -Build trust with customers and internal teams by communicating clearly and proactively. -Be the first point of contact for customers — resolving questions, concerns and requests received via phone, email, chat and web form with professionalism and empathy. -Help customers manage billing needs through Billtrust, including taking payments and resending invoices. -Serve as a product ambassador — responding to inquiries from customers about new installation products and solutions. -Support our marketing and sales teams by ensuring accurate and timely follow-up of inbound leads. -Partner closely with regional teams to resolve customer complaints quickly and thoroughly.

Requirements

• bachelor's
• microsoft office
• crm
• marketing automation
• problem solving
• customer focus

What You Bring

-Bachelor’s degree preferred, or equivalent combination of education and experience. -Tech-savvy, with proficiency in Microsoft Office and familiarity with CRM systems (preferred). -A collaborative spirit — you thrive in a team and communicate clearly. -A knack for solving problems creatively and critically. -Strong time management and organizational skills. -1-year related experience; or an equivalent combination of education and experience -Experience with marketing automation tools is a plus. -1+ year of customer service, sales support, or related experience. -A customer-first mindset and the ability to listen, empathize, and act quickly.

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Benefits

-Pet insurance -11 paid holidays each calendar year (10 fixed, 1 floating) -Optional life and AD&D coverage -Tuition reimbursement -401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. -15 days of vacation per year -Health savings account (HSA) -Flexible spending accounts (FSA) -Paid sick leave, per company policy -Company-paid short- and long-term disability insurance -Company-paid Employee Assistance Program (EAP) -Supplemental medical plans -Company-paid basic life insurance and AD&D -Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) -Optional spouse and dependent life insurance -Medical, dental, and vision coverage

About Tk Elevator

-Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry. -Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings. -With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction. -Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations. -The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards. -A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture. -The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.

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