National & International Project Support Manager

Overview

Support national/international accounts and lead large-scale/transit automatic‑door projects.

Key Responsibilities

• subcontractor management
• erp systems
• project planning
• progress monitoring
• freight documentation
• process streamlining

Tasks

-Manage subcontractors and negotiate change orders as needed. -Facilitate meetings, prepare agendas, and maintain accurate documentation. -Support efforts of International Sales Team to increase international sales. -Manage and follow up on existing project bids, respond promptly to customer inquiries, and actively promote company products and services to drive engagement and sales. -Coordinate account activities, including reporting, scheduling, and compliance with contractual obligations. -Utilize ERP systems for order processing and project tracking. -Monitor and report progress during fabrication, installation, and commissioning phases, ensuring compliance with milestones and specifications -Communicate with customers to satisfy project requirements and mitigate any potential risks. -Manage communications with global clients, addressing inquiries and coordinating logistics. -Monitor project profitability and prepare progress reports for stakeholders. -Lead planning, scheduling and execution for large-scale and transit projects. -Maintain and expand relationships with distributors, contractors, and end-users. -Provide support to National Account team assisting with timely communication and resolution of issues. -Manage communication with cross-functional internal teams to ensure projects are on schedule. -Serve as secondary contact for national accounts. -Be the SME for international freight and documentation for transit projects and international customers. -Work closely to streamline project execution processes to ensure efficient collaboration and interface between cross-functional departments, enhancing overall project delivery and operational effectiveness

Requirements

• pmp
• bachelors
• problem solving
• ms office
• erp
• automatic doors

What You Bring

-Bachelor’s degree in Business, Engineering, or Project Management (or equivalent experience). -Customer-focused mindset with strong problem-solving abilities. -Ability to manage multiple projects and work across diverse cultures. -Willingness to travel domestically and internationally (up to 25%). -Excellent communication, negotiation, and organizational skills. -5+ years in project management, customer service, or account management roles. -Strong knowledge of automatic door products and related technologies. -Ability to interpret technical drawings and specifications. -Proficiency in MS Office Suite and ERP platforms. -Experience with ERP systems (Oracle or similar). -PMP certification preferred; Six Sigma or similar credentials a plus.

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About Overhead Door Corporation

-Invented the upward-acting garage door and first electric opener by 1926, setting a high bar for innovation. -Produces solutions from residential garage doors to commercial sectional, rolling shutter, high-speed, fire-rated, and dock doors, tailored to sectors like manufacturing and logistics. -Operates five divisions (Access Systems, Genie openers, TODCO transport doors, Horton pedestrian systems, and Canadian Creative Door Services), spanning home to heavy-duty access needs. -Typical projects include equipping docks for warehouses, securing storefronts, automating hospital entrances, outfitting transportation fleets, and high-performance industrial installations. -Markets proprietary smart-home compatible opener systems like Genie’s Aladdin Connect and invented the first automatic sliding pedestrian door in 1954.

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