Contents and Moving Field Manager

Overview

Manage contents restoration, inventory, pack-out, cleaning, and return for damaged properties.

Key Responsibilities

• content restoration
• inventory tracking
• pack-out management
• quality inspection
• documentation
• delivery coordination

Tasks

-Train, supervise, and schedule contents technicians and warehouse staff to meet production goals and quality standards -Manage the cleaning, restoration, and storage process for personal belongings, using specialized equipment and software -Coordinate timely delivery and return of contents to customers once the property has been restored -Conduct quality control inspections to ensure items are properly cleaned, restored, and packaged for return -Implement safety protocols and maintain a clean, organized warehouse and contents cleaning area -Maintain detailed and accurate documentation using SERVPRO software (e.g., Xactimate, iCat, Encircle, or other platforms) -Ensure accuracy of inventory tracking, documentation, and communication with both customers and insurance adjusters -Collaborate with project managers, estimators, and insurance representatives to ensure seamless job execution -Oversee the pack-out, inventory, and transportation of customer contents from affected properties

Requirements

• iicrc
• servpro
• xactimate
• microsoft office
• driver's license
• customer service

What You Bring

Availability for overtime and on-call hours may be required during peak demand or emergency responses We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! -Valid driver's license with a clean driving record -Certifications from IICRC (such as Fire and Smoke Restoration Technician or Contents Processing Technician) -Experience leading teams or supervising staff in a warehouse or field environment -2+ years of experience in restoration, moving services, inventory management, or related fields -Familiarity with SERVPRO systems (e.g., WorkCenter, Xactimate, DryBook, iCat) -Excellent communication and organizational skills -Proficiency with inventory software and Microsoft Office Suite -Experience in the restoration industry, specifically contents handling or pack-out operations -Communicate with homeowners and commercial clients regarding the status of their belongings, demonstrating empathy and professionalism -Strong customer service skills and the ability to handle sensitive or emotionally charged situations -Ability to lift and move heavy items (up to 50 lbs.) and work in physically demanding environments -High school diploma or equivalent

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Benefits

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow. -Medical, Dental, Vision -Competitive compensation -Sick Paid Time Off -Personal Development Opportunities -Paid Time Off -Matching 401K

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