Software Engineer I - Exempt

Overview

Third‑tier software support for medical monitoring products, on‑site & remote.

Key Responsibilities

• beta pilot
• field documentation
• code analysis
• product configuration
• demo support
• customer support

Tasks

-Engage in Beta Pilot and Limited Market Release efforts for new products. -Thoroughly document and share field observations with the R&D team. -Travel to customer locations with minimal notice when needed. -Provide feedback to the R&D team on how to make products easier to deploy and support in the field. -Participate in cross-functional reviews of field issues. -Become a subject matter expert on the full suite of product offerings. -Provide guidance to customers on configuring their environments for optimal product use. -Engage remotely and on-site with customers to investigate and document product issues. -Examine product code to identify root causes of issues and develop fixes. -Collaborate with support and services teams, providing technical documentation as needed. -Collaborate with engineers cross-functionally to develop new product features and capabilities. -Support efforts to ensure products are available for demonstration by the Sales Team. -Be available for after-hours or weekend support in emergency customer situations. -Provide support and code changes for the cloud-based demo website used for sales and training.

Requirements

• mongodb
• sql server
• c#
• aws
• active directory
• bachelor's

What You Bring

-Understanding of networking concepts and troubleshooting. -Effective communication skills, both verbally and in written form. -Experience with non-relational databases such as MongoDB. -Bachelor's degree in computer engineering, software engineering, or computer science. -Experience with SQL Server or other relational databases. -Experience with virtualization technologies, including VMWare and Azure. -Experience with RabbitMQ or similar messaging systems. -Experience with C# programming language or similar. -Experience with cloud environments such as AWS or Azure. -Experience with Active Directory for authentication and authorization.

People Also Searched For

Benefits

-Time Off/Leave (PTO, Vacation or Sick Leave) -Health Spending Account (HSA) -Employee Assistance Program -401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available -Life Insurance (Voluntary Life & AD&D for the employee and dependents) -Transportation benefits -Critical Illness, Accident, and Hospital -Medical, dental & vision -Short and long-term disability

About Actalent

-Born in July 2021 by merging Aerotek’s engineering & sciences arm with EASi, Actalent emerged as a focused engineering-and-science partner. -Backed by Allegis Group, it drives scale and speed to market via contract, managed, and technical services. -Headquartered in Maryland with global reach, it deploys specialized teams across North America, Europe, and APAC on Fortune 500 projects. -Typical engagements span EV design, vaccine development, lab services, clinical research, and infrastructure systems. -Expertise covers a wide spectrum: aerospace, defense, healthcare, manufacturing, software systems, environmental and civil engineering.

Sector Specialisms