Diagnostic Services Manager

Overview

Leads NA diagnostic roofing services, managing teams, training, operations, and quality.

Key Responsibilities

• team lead
• quality control
• report management
• dispatch scheduling
• staffing coordination
• technical training

Tasks

-Lead regional diagnostic teams to ensure consistent delivery of services across all major markets. -Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards. -Serve as the primary contact for internal and external stakeholders regarding diagnostic issues. -Foster professional communication with customers, sales reps, field staff, and internal personnel. -Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits. -Develop and implement strategic initiatives to expand diagnostic capabilities and coverage. -Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching. -Coordinate staffing and scheduling of diagnostic technicians across regions. -Collaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability. -Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques. -Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute).

Requirements

• osha
• rso
• thermographer
• bachelor's
• infrared
• leadership

What You Bring

-Experience with OSHA safety standards and diagnostic compliance protocols. -Radiation Safety Officer (RSO) training. -Excellent communication, organizational, and problem-solving skills. -Proven leadership experience in roofing diagnostics or related field. -Bachelor’s degree in a related field and five years of related experience or equivalent combination of education and experience. -Level 1 Thermographer (Infraspection Institute or equivalent). -Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations. -Prior product/market management experience and/or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact. -Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred. -OSHA 10-Hour Certification. -A high level of independence in performance of the role and/or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning. -Strong knowledge of infrared, nuclear, and visual inspection methodologies. -Ability to travel across North America as needed. -Degree Level High School Graduate

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Benefits

-Job Schedule Full time -Job Shift Day

About Nudura Insulated Concrete Forms

-Founded with the vision of providing innovative building solutions that prioritize sustainability and efficiency. -Pioneers in the insulated concrete form (ICF) industry, offering products designed to enhance energy efficiency and structural strength. -With a growing global presence, Nudura has transformed residential and commercial construction with high-performance ICF systems. -Specializes in energy-efficient construction, reducing energy consumption and environmental impact in buildings. -Projects include everything from single-family homes to large commercial and institutional buildings, all benefiting from advanced ICF technology. -Known for its seamless integration of ease-of-use with high-quality, long-lasting performance in all weather conditions. -Distinct for offering one of the industry’s most versatile ICF systems that allow for custom designs while maintaining high thermal insulation and strength. -Innovative solutions have earned Nudura a reputation for delivering buildings that stand the test of time—both structurally and economically.

Sector Specialisms