General Manager Operations

Overview

Lead regional operations, ensuring timely project delivery and high customer satisfaction.

Key Responsibilities

• team leadership
• cross-functional
• issue escalation
• sop compliance
• partner management
• ops metrics

Tasks

As the General Manager – Operations, you’ll lead and mentor a city operations team to ensure flawless project execution and customer delight—from booking to handover. You’ll own regional delivery, team performance, and customer satisfaction while driving alignment across design, production, and installation teams. Join a fast-growing, tech-driven interiors brand that values ownership, innovation, and customer obsession. Lead impactful operations and shape how India experiences home interiors. -Lead a team of Operations Leads and Project Managers to deliver projects on time and within quality standards. -Collaborate with cross-functional teams (Design, Vendor, Category, Product, and Finance) for smooth execution. -Act as the highest point of escalation for your region, resolving issues within committed timelines. -Ensure adherence to Truww SOPs and process standards across teams. -Build and manage partnerships with builders, architects, and interior consultants to expand reach. -Drive operational metrics like Move-in adherence, CSAT, and Cost efficiency.

Requirements

• project management
• people management
• customer experience
• leadership
• communication
• 7–12 years

What You Bring

-Analytical, structured, and hands-on approach to solving on-ground challenges. -Strong people management and stakeholder handling skills. -Own end-to-end customer experience post-booking, ensuring timely handovers and top CSAT scores. -Excellent communication and leadership abilities. -7–12 years of experience in Operations, Project Management, or Customer Delivery (preferably in interiors startup environments).

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About Truww

-It grew to annual revenue around $1 million by partnering exclusively with about a dozen interior firms to manage half their project flow. -Typical projects range from teak-wood furniture and full home interiors to office setups and interior painting for homes and offices. -With an escrow-based payment model, Truww ensures 20% advance protection and releases funds 10 days after project completion. -They curate moodboards and source products via a marketplace offering partner discounts, installation, and quality checks. -Despite its smooth-sounding process, some customers have flagged issues around cost escalation and after-sales support. -Truww’s niche lies in combining design tech with curated execution—offering budget to luxury interiors in a single platform.

Sector Specialisms