Customer Care & Logistics Coordinator

Overview

Primary contact for customers, schedules concrete orders, supports drivers, handles logistics.

Key Responsibilities

• order validation
• driver support
• cross-team coordination
• issue investigation
• admin support
• safety compliance

Tasks

-Clearly communicate company policies, order confirmations, driver responsibilities, and any relevant limitations or warnings. -Review and validate customer orders for accuracy, flagging any special conditions or requirements. -Support drivers by providing accurate site details, directions, project information, and addressing on-the-road inquiries. -Respond to customer questions about truck locations, ETAs, product availability, quotes, pricing, and delivery specifics.Melissa PHILLIPS, HR Manager, Pacific, ACariana -Proactively notify customers of delays or disruptions, ensuring expectations are managed and Melissa PHILLIPS, HR Manager, Pacific, ACMnext steps are communicated. -Coordinate closely with Logistics, Operations, Quality Control, Sales, and Shipping teams to ensure smooth execution of orders. -Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. -Investigate and document order-related issues, including driver concerns, QA/QC matters, rejected loads, and safety incidents. -Perform administrative duties as needed, including issue resolution, ticket tracking, and supporting billing accuracy. -Serve as the primary point of contact for customer inquiries, providing timely support and updating order details accordingly.

Requirements

• ppe
• construction
• multitasking
• problem solving
• communication
• transportation

What You Bring

-Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests. -Ability to multitask in a fast paced environment -Effective negotiation, problem solving, and conflict resolution skills in high-pressure situations. -Strong time management skills and team player -Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required) -Reliable transportation (our office location is not ideally suited for public transit) -Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired -Knowledge of local market geography and addresses

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Benefits

-An inclusive and welcoming environment where everyone can be themselves -Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable -Perks & discounts on a variety of products and services -Financial support for new parents beyond statutory benefits -Access to voluntary programs like RRSP and TFSA for future financial planning -Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities -Service recognition awards to celebrate your contributions -Open to a flexible working schedule (i.e. Saturdays are possible on a rotation basis) -Hourly Wage: $25.00 -Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges -Flexible Health & Dental benefits coverage for you and your dependents -Easy access to mental health and well-being support -A collaborative work culture in a supportive and team-oriented work environment -A generous Pension Plan designed to support you through various stages of your career and life

About Amrize

-Founded with a commitment to excellence in engineering and construction, the company specializes in delivering complex projects across various sectors. -The company has rapidly expanded, offering cutting-edge solutions in energy, utilities, infrastructure, and transport. -Known for its technical expertise, it handles projects of varying scales, from large infrastructure developments to niche, highly specialized tasks. -With a focus on sustainable growth, the company partners with leading firms to drive innovative solutions and efficient project execution. -Proudly transforms ambitious ideas into reality, tackling some of the most challenging and impactful projects across the globe.

Sector Specialisms

Security Clearance

-pre‑employment medical, drug and alcohol testing, and criminal record check are required.