Senior Vice President, Operations – Senior Living

Overview

Lead Canadian senior living operations, P&L, growth, and culture

Key Responsibilities

• performance reporting
• kpi management
• process improvement
• business development
• strategic partnerships
• resident service

Tasks

-Drive high engagement and satisfaction results among both employees and residents. -Contribute to business development efforts to secure new management contracts. -Promote and uphold Cogir’s culture, ensuring it is embraced and demonstrated across the organization. -Actively participate in relevant industry associations, such as the Ontario Retirement Communities Association (ORCA) and national associations where appropriate. -Ensure new hires are effectively onboarded and fully aligned with the company’s values and high-performance culture, while also working to reduce turnover. -Partner with the marketing team to develop dynamic marketing and sales programs that highlight the company’s value proposition and strengthen brand recognition. -Stay informed of trends in retirement living and ensure the company remains at the forefront of innovation and competitive offerings. -Continuously review and improve operational processes for greater efficiency. -Present monthly performance results to clients. -Lead the team to achieve and exceed P&L and occupancy targets. -Develop strategic partnerships with external businesses to enhance the company’s core and optional service offerings. -Define and implement clear KPIs, rigorously managing performance to drive continuous improvement. -Instill a deep commitment to exceptional resident service, ensuring every part of the organization anticipates and delivers outstanding customer satisfaction to residents and their families. -Lead continuous improvement initiatives to achieve excellence in service delivery.

Requirements

• leadership
• p&l
• 10 years
• multi-site
• change leadership
• regulated

What You Bring

-Demonstrated capability to build and lead large, high-performing teams, with potential for future senior leadership roles. -Authentic passion for delivering exceptional results and inspiring employees to enhance customer experience. -Experience in retirement living and/or clinical care, or a closely related sector such as hospitality, retail, healthcare, or food service. -Ability to work collaboratively with senior leaders and employees across the organization to foster a team-oriented culture. -Significant P&L accountability, with a proven record of identifying growth opportunities and delivering revenue increases. Demonstrated success in developing and executing strategies that meet or exceed objectives. -Minimum of 10 years’ experience leading a geographically distributed, multi-site/location, customer service-driven organization. -Ability to navigate regulated environments and manage unionized settings. -Strong change leadership capabilities with a continuous improvement mindset. -Proven operational expertise to drive consistency, standardize processes, and ensure flawless execution. -Exceptional written and verbal communication skills, with a confident and engaging presence. Strong presentation skills for boards, executive teams, and strategic sessions.

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About Cogir Real Estate

-Known for its diverse portfolio spanning residential, commercial, and industrial properties. -Experienced in managing and developing large-scale real estate projects. -Develops vibrant mixed-use communities and sustainable commercial spaces. -Innovative approach to design and community-focused developments. -Operates a robust property management division overseeing numerous assets. -Committed to high-quality craftsmanship and client satisfaction, earning numerous industry awards.

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