Service Manager

Description

2) Timely categorisation of defective stock and subsequent repair of D3 /DF3 stock in a timebound

4) Ensuring compliance to statutory requirements.

2) Ensuring effective and speedy resolution of problems / customer complaints.

4) Providing objective feedback on products.

3) Monitoring and reviewing service delivery quality and response patterns.

1) Achieving service revenue as per plan by planning and conducting revenue generation activities.

for effective utilisation of these tools.

1) Managing product / service installation and break fix as per First Visit Time (FVT) and Closure Visit

4) Working to improve Customer Satisfaction Index (CSI) and customer accolades.

2) WD management for service to ensure requisite service to WD end customers.

2) Providing training to ASP, contractor, franchise and WD personnel by conducting Tool Box Talks

3) Provide Hands down training to branch, ASP and dealer personnel on IT Systems and digital apps

and Accompanied Visits on products and soft-skills.

1) Providing training to ASP and WD technician on all New products.

3) Tracking warehouse spares stock for optimum level, effective utilisation and reduction.

3) Monitoring service activities of dealers to ensure a uniform service experience to customers

1) Managing ASPs, their performance and availability of resources and infrastructure for effective

Requirements

• Customer centricity

1) Categorisation of product and maximum conversion to Finished Good (FG).

4) IT Systems Usage and Training

1) Service delivery and Customer satisfaction.

Degree/Diploma in Engineering

D. IT Systems Usage and Training

2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management

B. Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management

2) Managing outstanding as per norms.

C. Revenue Generation and working capital management.

Time (CVT) norms by effective management of ASPs.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance