Information Technology Analyst

Overview

Provides technical support for hardware, software, networks and user systems.

Key Responsibilities

• network troubleshooting
• patch management
• disaster recovery
• device management
• active directory
• help desk

Tasks

This role combines desktop support, IT infrastructure management, and general technology services. You’ll be responsible for installing and troubleshooting systems, supporting end-users, managing networks, and contributing to company-wide tech initiatives. -Troubleshoot LAN/WAN, VPN, wireless, and connectivity issues -Collaborate with internal teams on infrastructure and application projects -Assist with patch management, software deployment, and system diagnostics -Support data backup, disaster recovery, and IT security protocols -Install, configure, and maintain desktops, laptops, mobile devices, and printers -Participate in onboarding/offboarding processes and user training initiatives -Provide end-user support through phone, remote, and in-person assistance -Manage user accounts and group policies in Active Directory and other systems -Maintain IT documentation, asset records, and user guides -Support and upgrade Windows/Linux OS and enterprise software (SQL, Exchange, etc.)

Requirements

• problem solving
• erp/crm
• communication
• 4-8 years
• associate degree
• remote support

What You Bring

FirstFour Staffing has partnered with a reputable industrial supply company that is seeking an experienced IT Support Analyst to join their team and provide technical support across software, hardware, infrastructure, and user-facing systems. -Strong problem-solving and diagnostic skills -Familiarity with ERP/CRM systems, basic networking, and web development tools is a plus -Excellent communication, customer service, and project coordination skills -4–8 years of IT support experience (or equivalent education and training) -Associate degree in Computer Science or a related field preferred -Hands-on experience with remote support tools, DNS, TCP/IP, and endpoint protection

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About Firstfour Staffing

-From a Daphne, Alabama headquarters, they’ve grown into a full‑service agency placing both professionals and skilled trades across the Gulf‑South and nationwide. -Their financials reflect a nimble enterprise—sub‑$1 M in revenue—allowing them to stay agile and client‑focused in a competitive market. -They staff a range of roles, from IT and finance to welding and electrical work, bringing rigor to both permanent hires and project‑based contracts. -Typical projects span corporate placements and onsite contract staffing, often supporting engineering firms, construction projects, and industrial operations. -A standout practice: they blend hands‑on contractor oversight with executive recruiting—making them a go‑to for both boardroom and worksite staffing. -Though young, the company extends its impact well beyond Alabama, leveraging regional roots with a national reach in talent delivery.

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