Customer Service Coordinator

Overview

Coordinate customer service, invoicing, and credit control for security solutions.

Key Responsibilities

• invoice processing
• credit control
• microsoft d365
• account management
• billing reporting
• process improvement

Tasks

-Prepare, process, and issue invoices accurately and on schedule -Serve as the primary point of contact for customer service inquiries within the security division -Handle credit control activities, including chasing outstanding payments and maintaining up-to-date records -Process and raise credit notes in line with company policy and approval processes -Collaborate with operations, sales, and finance teams to resolve billing discrepancies and ensure customer satisfaction -Assist with continuous improvement of billing and customer service processes -Utilise Microsoft D365 and related tools for data management, reporting, and workflow automation -Manage and maintain customer accounts through internal systems and customer portals -Monitor and report on customer account status, billing trends, and overdue balances

Requirements

• dynamics 365
• ms office
• customer portals
• invoicing
• problem solving
• communication

What You Bring

This role plays a vital part in ensuring excellent customer service delivery, accurate billing, and effective management of customer accounts, supporting both operational and finance teams. The ideal candidate will have a strong understanding of customer portals, invoicing within a service-based business, and credit control processes. Experience using Microsoft Dynamics 365 (D365) is highly desirable. We are seeking a highly organised and customer-focused Customer Service Coordinator to join our team on a permanent basis in Duncan, SC. -Problem-solving mindset with a proactive attitude toward process improvement -Strong understanding of service invoicing processes and credit control principles -Proficiency in using customer portals for account management and communication -High attention to detail and accuracy in data and financial transactions -Excellent communication and interpersonal skills, with a customer-centric approach -Proven customer service experience within the security industry or a related service-based environment -Ability to multitask and manage time effectively in a fast-paced environment -Experience with Microsoft Dynamics 365 (D365) preferred; strong MS Office skills required (Excel, Outlook, Word)

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Benefits

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

About Gunnebo Entrance Control

-Gunnebo Entrance Control has been a trusted name in the security sector, specializing in controlled access solutions. -With a strong legacy in designing and manufacturing high-quality security systems, the company is known for providing reliable, cutting-edge solutions. -The company's expertise covers a wide range of industries, delivering advanced security systems for environments that demand high levels of protection. -Offers tailored solutions that address the specific needs of various sectors, from government facilities to transport hubs. -Has a global presence, partnering with major organizations to enhance their security infrastructure. -A standout feature is its comprehensive range of entrance control systems, including turnstiles, speed gates, and more. -Focuses on providing access control systems that ensure safety and efficiency without compromising on user experience. -Maintains a commitment to technological innovation, ensuring its products meet the evolving needs of security.

Sector Specialisms