Area Vice President of Portfolio Operations

Overview

Oversee regional hotel/short‑term rental portfolio, driving ops, finance & guest experience.

Key Responsibilities

• kpi management
• cost control
• financial processes
• operational systems
• business planning
• training programs

Tasks

-Enforce clear accountability mechanisms, ensuring every leader "knows their numbers" and manages to measurable business results. -Coach GMs and AGMs to confidently prepare and present budgets and performance narratives to ownership, ensuring clear alignment with owner expectations, market context, and the financial story. -Live our value of Fearless Feedback: Champion continuous improvement through creating feedback loops and post-mortems to refine playbooks, staffing models, and service standards. -Establish frameworks for cost control and margin expansion that align with owner and partner expectations. -Reinforce a culture of performance, Fearless Feedback, and continuous improvement through consistent communication and structured review cadences. -Implement structured training, coaching and development programs to elevate commercial and operational acumen across teams. -Develop and drive comprehensive regional business plans that connect operational execution with key commercial strategies - including Revenue Management, Sales, and Marketing - to achieve portfolio and partner objectives. -Partner with Revenue Management, Finance, and Operations to identify root causes of underperformance and implement targeted improvement plans. -Proactively identify risks, performance gaps, or emerging issues before escalation, setting the standard for what "good" looks like" across teams. Maintain an operating cadence that surfaces insights early and drives timely, data-informed action. -Objective #1: Drive financial, operational, quality, and guest-experience performance across your region. -Partner & Relationship Builder – Fosters trust-based relationships with ownership teams and key partners. Communicates proactively, manages expectations effectively, and ensures portfolio outcomes align with partner goals and brand standards. -Establishing scalable operational systems that can support 10x future portfolio growth. -Define and prioritize property CapEx and activation initiatives that place quality at the forefront, enhancing property performance, guest experience, and alignment with brand standards. -Strategic Connector – Ensures alignment between regional operations, property partner priorities, and company-wide objectives. Serves as a bridge between executive leadership and on-the-ground teams, translating strategy into action and providing insights that inform business planning and portfolio strategy. -Develop and implement scalable financial processes that enable P&L owners to proactively manage revenue, expense, and profit goals. -Building a high-performing regional team that raises the bar for operational and commercial execution. -Ensure P&L leaders understand and activate the commercial levers available to them, fostering collaboration between Operations and commercial functions to maximize portfolio performance. -Embed Kasa's Hall of Fame Host values into daily operations, ensuring teams deliver exceptional guest experiences that translate into higher review scores, stronger property reputation, and long-term portfolio quality gains. -Implement decision-making frameworks that enable faster execution and clarity of ownership. -Strengthen alignment with ownership and investment partners by clearly articulating strategic goals, progress, and financial outcomes, reinforcing Kasa's position as a trusted and proactive operator. -Objective #2: Strengthen leadership and accountability across the region. -Translate Kasa's strategic priorities into actionable, data-informed initiatives that improve revenue quality, profitability, and partner value creation. -Partner with the executive team to inform long-term regional growth and headcount planning based on portfolio performance and complexity. -Transformation Driver & Problem Solver – Leads through ambiguity and transition, ensuring teams stay focused on results amid evolving priorities. Proactively identifies systemic issues and executes solutions with speed and clarity. -Standardize regional KPIs and quality metrics to ensure balanced performance across guest satisfaction, profitability, and partner retention. -Financial Steward – Owns financial performance and accountability across the region. Guides teams to proactively manage revenue, control costs, and make trade-offs that deliver sustainable profit and partner value. -Create scalable processes that adapt to new property types and asset complexities (hotel, multi-family, apart-hotel). -Operational Excellence Driver – Establishes frameworks for consistency, efficiency, and quality across all markets. Continuously refines standards and processes to achieve top-tier guest experiences and operational reliability. -Commercially Savvy Operator – Balances day-to-day operational excellence with strategic financial management. Uses data-driven insights to drive portfolio profitability, manage risk, and identify growth opportunities at both the property and regional levels. -Build and develop a bench of high-performing leaders, ensuring all Portfolio and Area GMs have clear ownership of outcomes.

Requirements

• mba
• 10+ years
• general manager
• hospitality
• financial storytelling
• people leadership

What You Bring

-Exposure to institutional partnerships or portfolio-level commercial management. -MBA or equivalent degree preferred. -Deep operational acumen, combined with the ability to think strategically and act as a business partner to cross-functional and ownership stakeholders. -Strong background in people leadership: decisive in hiring, developing, and exiting talent as needed to maintain a high-performing culture. -Experience managing owner or institutional partner relationships, with a track record of effective communication and performance reporting. -Effective Communicator – Demonstrates strong executive presence and communication skills. Engages credibly with ownership groups, institutional partners, and cross-functional executives through financial storytelling and clear performance narratives. Creates concise written narratives, owner update templates, and escalation briefs; coaches teams on owner-facing comms. -Comfortable navigating fast-paced, complex environments where innovation, problem-solving, and adaptability are critical. -Being recognized as a trusted advisor and strategic leader across Kasa's executive and functional teams. -Adept at financial storytelling, data-driven decision-making, and executive-level communication. -10+ years of experience in progressively senior leadership roles within hospitality operations, hotel asset management, real estate operations, or multi-site service industries, with a proven ability to translate commercial strategy into operational execution. Previous General Manager experience is required, demonstrating firsthand understanding of property-level operations, team leadership, and P&L accountability. -Background in hospitality operations, hotel asset management, or real estate ownership/representation. -Natural executive presence and polish; able to represent Kasa effectively with internal and external stakeholders. -Objective #4: Future-proof operational systems for scalability. -Experience in a technology-enabled hospitality or real estate environment. -Proven ability to manage multi-market P&Ls and lead geographically distributed teams of both salaried and hourly staff. -Achieving excellence across guest experience, financial performance, partner satisfaction, and team engagement, with your portfolio consistently meeting or exceeding budgeted goals. -People & Talent Leader – Holds a high bar for talent and acts decisively on hiring, coaching, performance management, and succession planning. Creates an environment of accountability, empowerment, and professional growth. -Demonstrated success in balancing operational excellence with financial performance and commercial partnership management.

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Benefits

-The Pay: The total compensation for this role is $190,000 - 260,000, which includes a starting base of $135,000 - 185,000 plus performance-based incentives and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The exact offer would depend on your background, experience, and internal equity considerations. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. -Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates. -Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. -401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match. -Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more! -Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work. -Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa's across the country! -Health Coverage: We've invested in comprehensive health insurance options to help when you need it most.

About Kasa

-Reimagines traveler lodging by merging sleek design with smart technology in real-world homes. -Partners with real estate owners across multifamily units, boutique hotels, and luxury vacation homes to optimize profitability and guest satisfaction. -Leverages proprietary technology to elevate guest satisfaction scores on platforms like Tripadvisor. -Manages luxury vacation rentals with private pools and full-service features, supported by 24/7 assistance. -Has formed strategic partnerships with institutional owners such as Greystar, AMLI, and Starwood Capital, managing over 40 property partners. -Applies big-hotel standards to non-hotel assets, redefining the alternative accommodations sector.

Sector Specialisms