Client Service Manager

Overview

Manage client relationships and oversee water/wastewater engineering projects.

Key Responsibilities

• project planning
• budget management
• quality assurance
• technical leadership
• client development
• standard development

Tasks

-Participates on team that prepares proposals, conducts interviews, and negotiates contracts with clients -Determines program objectives and requirements and organize programs and projects -Directs several subordinate supervisors or team leaders -Responsible for budget, schedule, contractual obligations and quality standards -Develops standards and guides for diverse engineering activities -Supports firm's relationships with client management personnel -Responsible for acting independently and making authoritative decisions on technical matters -Initiates and maintains extensive contacts with key engineers and officials of other organizations and companies -Involved in exploration of subject area, definition of scope and selection of problems for investigation, and development of novel concepts and approaches -Plans, schedules, and conducts engineering work on projects, for multiple clients, of medium to large sizes of moderately complex nature -Plans and develops projects concerned with unique or controversial problems that have an important effect on major organization programs -Responsible for training and mentoring internal staff -Develops significant relationships with new and existing clients and has responsibility for client maintenance -Responsible for identifying and directs sub-consultants performing services on projects -Has full technical responsibility for interpreting, organizing, executing, and coordinating assignments

Requirements

• professional engineer
• 15+ years
• bachelor's
• master's
• water treatment
• design

What You Bring

-Ability to communicate effectively with multiple clients and project teams -Bachelor's degree in civil, environmental, or chemical engineering -15+ years professional experience (exclusive of any advanced degree) -Master’s degree in environmental engineering -Ability to evaluate progress of staff and results obtained, and recommend major changes to achieve overall objectives -Ability to deliver high-quality services within budget and schedule constraints -Design and construction phase experience -Registration as a Professional Engineer -Minimal travel is required -Experience delivering water and wastewater treatment, reuse, wastewater collection systems, water transmission/distribution, pipeline rehabilitation, and/or pump station projects -Active in professional associations, including presentation of technical papers, member of technical committee, officer of local or national organization

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About Carollo Engineers

-Founded with a singular focus on water and wastewater infrastructure, the company has grown into a recognized leader in the industry. -Excels in providing innovative engineering solutions for water resources, water treatment, and wastewater systems across the U.S. -Works on major projects including large-scale water treatment plants, wastewater infrastructure, and complex pipeline networks. -Specializes in consulting, design, construction management, and project delivery, ensuring water systems are efficient and sustainable. -Has a team of highly skilled engineers known for technical expertise and commitment to advancing water technologies. -Operates in both municipal and private sectors, transforming communities through robust and reliable water and wastewater systems. -Has a strong U.S. presence and is often called upon for international water infrastructure projects. -Offers a diverse project portfolio from small-scale residential systems to large urban water networks, demonstrating versatility.

Sector Specialisms