Service Desk Analyst

Overview

Provide 1st line IT support, handling tickets, escalations, hardware/software issues.

Key Responsibilities

• tech rollout
• mfa support
• ticket logging
• issue escalation
• desk support

Tasks

-Assisting users when new technology is rolled out -Assisting users with multi factor authentication issues -Taking inbound IT support requests and logging on ServiceNow ticketing system -Escalating any unfixable issues to 2nd and 3rd line support -Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line

Requirements

• it skills
• active directory
• service desk
• customer service
• english
• multitasking

What You Bring

-Excellent IT skills -Password resets using Active Directory (AD) -Experience using Active Directory for password resets etc -Enjoys learning and adopting new technologies -Strong written and spoken English -Strong customer service skills/ experience -Previous experience in a service desk environment -Organisational skills and ability to multitask when there are conflicting priorities

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Benefits

-7am – 3pm (week 1) -Occupational health service -Life assurance equal to 4x salary -Digital GP service -Discounts with over 800 popular retailers -Two paid volunteering days a year -Competitive maternity leave and flexible return to work options -Cycle to work scheme -Generous pension up to 11% company contribution -Salary sacrifice electric car scheme (after 6 months service) -Health Cash Plan -25 days annual leave -Study support may be available for job-related qualifications (if position goes permanent) -Full funded eye tests

About Southern Water

-Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts. -Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East. -Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.

Sector Specialisms