Facility Executive

Overview

Deliver high-touch client experience and manage facilities/events for workplace properties.

Key Responsibilities

• conference rooms
• event coordination
• cleanliness monitoring
• vendor management
• employee engagement
• facility walkthroughs

Tasks

-Maintain conference rooms for cleanliness and set-up. -Conduct monthly Workplace Connect and Focus Meet sessions with various projects. -Drive behavioral changes to support new ways of working (e.g., hoteling etiquette). -Manage vendor to ensure compliance for scheduled maintenance. -Monitor cleanliness at the workplace especially key touchpoint areas. -Oversee events/work with the internal client SPOC team to create a calendar of events, learn sessions. -Organize and manage fun, engaging community events to foster employee connections. -Serve as the primary point of contact for employees, providing a high-touch, hospitable experience. -Conduct pulse surveys to understand occupants' needs and address concerns. -Collaborate with relevant teams for outsourced items ordered for events. -Conduct employee events focusing on driving connection, creating awareness and supporting them in workplace. -Be aware of any project works or building issues that may impact your customers -Conduct daily walk with site cleaning supervisor and ensure standards are met according to the PPM. -Ensure level of cleanliness is at its optimum level. -Capture feedback through personal interactions and point of view app. -Maintain effective communication and working relationships with all other departments. -Walk floors and shared spaces to ensure they are stocked, maintained, and appropriately utilized. -Provide outputs of workplace meetings, forwarding business comments and reactions on workplace issues to client CRE team. -Check and ensure all necessary equipment and facilities are in good working condition. -Liaise with the cleaning team to ensure meeting rooms are clean and tidy after each use. -Coordinate furniture movement with floor SPOCs/Leads and obtain necessary approvals. -Perform routine walkthroughs and assessments of the space.

Requirements

• bachelor's
• microsoft office
• problem solving
• customer service
• hospitality
• adaptability

What You Bring

-Excellent interpersonal skills with a customer-focused mindset. -Ability to work with diverse teams – lead by example; respectful, cooperative, accountable -Bachelor’s degree or equivalent -Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service -Excellent verbal and written communication skills with the ability to communicate professionally -Strong organizational and problem-solving abilities. -Prior relevant experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate, preferred -Ability to quickly adapt to new devices, technology, and applications -Excellent organizational skills and process management -Good communication skills with the ability to engage and connect with people. -Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook) -Exceptional customer service skills and professionalism with a passion for hospitality -Proactive and self-motivated individual with the ability to work independently. -Ability to work independently – strong prioritization and time management skills -Attention to detail and ability to prioritize tasks. -Ability to manage multiple priorities and deliver results in a fast-paced environment

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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