IT Technician - Multifamily Office Support

Overview

Support and maintain IT infrastructure for multifamily leasing offices in Houston.

Key Responsibilities

• m365 setup
• user support
• hardware troubleshoot
• network setup
• asset management
• on‑site visits

Tasks

-Coordinate with property and corporate staff to ensure minimal downtime during installations or upgrades. -Set up and support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). -Provide training on-site staff on basic computer and software use. -Troubleshoot hardware, software, and network connectivity issues remotely and on-site. -Maintain an inventory of IT assets and ensure proper documentation of all installations and service requests. -Provide end-user support for approximately 150 end users. -Install, configure, and maintain desktop computers, laptops, printers, and related equipment at leasing offices. -Occasional on-site visits and travel between properties within the Houston area. -Assist with basic network setup and troubleshooting (Wi-Fi, routers, switches). -Manage user accounts, permissions, and access within Microsoft 365.

Requirements

• microsoft 365
• teams
• windows
• microsoft intune
• troubleshooting
• 2+ years

What You Bring

-Proficiency in Microsoft 365, Teams, and Windows operating systems. -Strong troubleshooting and problem-solving skills. -High school diploma or equivalent (associate’s degree or IT certifications preferred). -Travel between Houston area properties as needed. -Must have a valid driver’s license and reliable transportation for local travel. -Experience setting up computers, printers, and basic network devices. -2+ years of experience in IT support, field service, or a related role. -Excellent communication and customer service abilities. -Candidates must live in the Houston area and be available to work onsite. This is not a remote position. -Experience with Microsoft Intune is preferred but not required.

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Benefits

-Benefits available: Health, dental, and vision insurance, 401k. -Monday-Friday, full-time. -Opportunities for growth within a growing company. -Paid time off.

About Q10 Property Advisors, Llc

-Founded in 2015 in Houston by industry experts, began as a boutique management and consulting firm. -Blends on-the-ground asset evaluations with tech-enabled financial and market analysis for investment decisions. -Specializes in multifamily and value-add projects. -Services include due diligence, operational analysis, marketing/management planning, construction, and software conversions. -Hands-on property management emphasizes cross-training teams, executive accessibility, and resident-focused service. -Supplements management with robust training programs combining online modules, mentorship, and 90-day onboarding. -Led by founder Stephanie Graves—an industry speaker and national education faculty—oversees assets nationwide.

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