Global leader in data center and interconnection services, enabling digital transformation.
Lead global people experience strategy, ops & tech for employee & customer centricity.
1 months ago ago
£247,000 - £414,000
Expert & Leadership (13+ years)
Full Time
London, England, United Kingdom
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Data center colocation
Interconnection services
Smart Hands / remote support
Software-defined interconnection
Network Edge services
Equinix Metal (bare metal)
Equinix Fabric (cloud routing)
Managed services (integration & advisory)
Sector Specialisms
No specialisms available
Role
Description
digital strategy
hr automation
vendor management
process design
policy compliance
people experience
Oversee digital offerings and technology optimization roadmap
Partner with stakeholders across the HR team to develop and implement effective people processes and technology around the entire employee lifecycle and experience (i.e., attract, recruit, develop, perform, retain, separate, re-skill).
Collaborate with IT and business leaders to drive automation and technology enablement across HR platforms.
Oversee global people operations teams including self service, manager enablement, CoE operations, people team procurement and vendor management
Lead the build phase of the People Experience function, including supporting transitions of scope and people from across the people team into this new function
Lead global teams with a focus on customer centricity, agility, and performance.
Drive a deep commitment to understanding and serving customers through a mindset and philosophy of customer obsession, prioritizing the needs, preferences, and experiences of customers.
Focus on fostering and continuously improving employee experience, operational efficiency, positive employee relations and people policy compliance.
Drive process design, implementation, and governance across HR functions.
Lead the development of people-related policies and compliance activities including new policy development, change management and adoption and implementation of new/updated compliance requirements to meet local, state, federal governing laws (employee handbook, policies, record keeping, training requirements, audits, AAP reporting, etc.).
Design of methodology for and delivery of Procurement and Vendor Management for the People team incl. negotiations, vendor onboarding, performance monitoring, contract management)
Develop and execute a multi-year People Experience strategy that aligns with business goals and digital transformation.
Develop operational models that systemically drive quality and consistency in customer experience across all interaction points
Focus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results
Foster a mindset that leads to innovations and improvements that directly enhance how customers perceive and interact with The People Team
Ensure all People practices comply with regulatory requirements and internal policies.
Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity
Highly collaborative with a proven track record for working in a matrix environment, partnering with FPT & PS leaders.
Strong experience in a leadership role overseeing HR Operations, HR Technology and/or Total Rewards required
Dedicated to consistently producing high quality work, superior judgment, forward thinking, creative, curious and a learner.
Track record of driving change and transformational initiatives and projects.
Ability to navigate complex organizational structures and foster a positive, inclusive work environment.
Adept at balancing intense short term pressures with overall long term goals
Strategic planner with exceptional technical and analytical skills and proficiency in HR metrics.
Exceptional judgment, self-management, strong ethics, and a high degree of personal and professional maturity.
Customer Obsession – demonstrates a tenacity to understand the customer and deliver operational and customer service excellence