Vice President, People Experience

Description

• Oversee digital offerings and technology optimization roadmap
• Partner with stakeholders across the HR team to develop and implement effective people processes and technology around the entire employee lifecycle and experience (i.e., attract, recruit, develop, perform, retain, separate, re-skill).
• Collaborate with IT and business leaders to drive automation and technology enablement across HR platforms.
• Oversee global people operations teams including self service, manager enablement, CoE operations, people team procurement and vendor management
• Lead the build phase of the People Experience function, including supporting transitions of scope and people from across the people team into this new function
• Lead global teams with a focus on customer centricity, agility, and performance.
• Drive a deep commitment to understanding and serving customers through a mindset and philosophy of customer obsession, prioritizing the needs, preferences, and experiences of customers.
• Focus on fostering and continuously improving employee experience, operational efficiency, positive employee relations and people policy compliance.
• Drive process design, implementation, and governance across HR functions.
• Lead the development of people-related policies and compliance activities including new policy development, change management and adoption and implementation of new/updated compliance requirements to meet local, state, federal governing laws (employee handbook, policies, record keeping, training requirements, audits, AAP reporting, etc.).
• Design of methodology for and delivery of Procurement and Vendor Management for the People team incl. negotiations, vendor onboarding, performance monitoring, contract management)
• Develop and execute a multi-year People Experience strategy that aligns with business goals and digital transformation.
• Develop operational models that systemically drive quality and consistency in customer experience across all interaction points
• Focus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results
• Foster a mindset that leads to innovations and improvements that directly enhance how customers perceive and interact with The People Team
• Ensure all People practices comply with regulatory requirements and internal policies.

Requirements

• Relevant certifications (e.g., SPHR, SHRM-SCP) preferred.
• Deep HR experience, required
• Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity
• Highly collaborative with a proven track record for working in a matrix environment, partnering with FPT & PS leaders.
• Strong experience in a leadership role overseeing HR Operations, HR Technology and/or Total Rewards required
• Dedicated to consistently producing high quality work, superior judgment, forward thinking, creative, curious and a learner.
• Track record of driving change and transformational initiatives and projects.
• Ability to navigate complex organizational structures and foster a positive, inclusive work environment.
• Adept at balancing intense short term pressures with overall long term goals
• Strategic planner with exceptional technical and analytical skills and proficiency in HR metrics.
• Exceptional judgment, self-management, strong ethics, and a high degree of personal and professional maturity.
• Customer Obsession – demonstrates a tenacity to understand the customer and deliver operational and customer service excellence

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance