Resident Liaison Officer

Overview

Liaise with social housing residents, manage complaints, meetings and maintenance records.

Key Responsibilities

• resident relations
• stakeholder meetings
• liaison management
• database updates
• complaint escalation

Tasks

-📋 Ensuring a consistent, empathetic, and professional approach to all resident interactions. -🤝 Attending regular meetings with residents and client representatives to maintain strong relationships. -✅ Establishing and managing the Tenant/Customer/Resident Liaison Service across multiple sites. -💻 Maintaining accurate records and updates in the on-site database to reflect ongoing works. -📞 Acting as the escalation point for complaints, ensuring timely and effective resolution.

Requirements

• internal works
• communication
• it
• dbs
• rlo
• driving licence

What You Bring

-Solid understanding of internal and external works. -Excellent communication, customer service, and IT skills. -Willingness to undergo a Basic DBS check at offer stage. -Previous experience as an RLO, ideally within planned maintenance or social housing. -A full UK driving licence and access to a vehicle.

People Also Searched For

About Wates Group

-Provides integrated solutions across sectors like residential, commercial, and infrastructure. -Has played a pivotal role in delivering some of the UK's most notable projects, including landmark developments and large-scale infrastructure projects. -Committed to innovation in construction techniques and sustainable building practices. -Notable projects include iconic residential communities, advanced industrial facilities, and complex public sector developments. -Collaborates with government entities, private sector clients, and developers in long-term partnerships. -Remains a family-owned company, upholding a legacy of trust, quality, and commitment to the built environment.

Sector Specialisms

Security Clearance

-basic dbs check required at offer stage -additional pre‑employment checks may apply -criminal convictions assessed individually, no discrimination