Account Manager - FTC - 3 Months

Overview

Oversee client contracts, ensure performance, build relationships, and report KPI metrics.

Key Responsibilities

• work monitoring
• contract management
• supply chain
• reporting
• client relationships
• bidding support

Tasks

-Monitor and drive timely closure of all PPM, reactive, quoted and remedial Works. -Manage the overall Contract performance (outputs) by conducting regular client reviews. -Identify any internal/external supply chain performance issues liaising with colleagues to address and rectifying them. -Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice. -Provide reports to the client for work in progress. -Promote the ‘Bellrock’ culture within the business. -Work with the client to determine any additional services that Bellrock Group may be able to offer to support the business. -Build strong client relationships based on trust to enable a true partnership. -Support the bidding process as required. -Work with the billing department to resolve any issues or bottlenecks. -Build strong internal and external stakeholder relationships to support the successful delivery of the Contract. -Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary. -Build effective supply chain relationships to enable the Contract deliverables. -Provide weekly/monthly reporting on performance against KPI’s and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs.

Requirements

• excel
• it literate
• degree
• facilities management
• level 4

What You Bring

-IT literate, particularly Excel – including data manipulation -Educated to degree level -Facilities Management qualification or equivalent -IWFM Level 4 Qualified or working towards Level 4

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Benefits

-Embrace learning and personal development opportunities.

About Bellrock Group

-The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors. -With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients. -The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services. -The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations. -Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety. -The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management. -The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.

Sector Specialisms