Claims Coordinator

Overview

Coordinate claims, liaise with insurers, customers, and project teams.

Key Responsibilities

• claim entry
• claim verification
• job tracking
• compliance monitoring
• scheduling
• customer liaison

Tasks

-Provide clear, professional communication with customers and estimators -Receive and record all incoming jobs according to company and program requirements -Review and verify claim accuracy prior to submission -Maintain the office calendar by scheduling mold inspections, estimates, and other appointments -Enter customer and claim information into job tracking systems -Monitor third-party program scoring and ensure compliance with service guidelines -Act as a liaison between project managers, insurance companies, third-party administrators, and customers -Answer phones, greet visitors, and perform general front-office and administrative duties -Maintain detailed logs and organized digital/physical claim files

Requirements

• communication
• admin experience
• restoration software
• detail
• after‑hours
• teamwork

What You Bring

-Strong communication, organization, and multitasking skills -Previous office or administrative experience required (restoration or insurance industry preferred) -Must be willing to answer after-hours loss calls on a rotating schedule -High attention to detail and accuracy -Be willing to take incoming loss calls after regular business hours on a rotating schedule -Proficient with computers; experience using restoration software such as DASH, Mitigate, or Xactware is a plus -Must be able to pass a background screening (required every two years per program guidelines) -Ability to work independently and in a team environment -Must maintain an insurable driving record

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Benefits

-Opportunity for advancement -Benefits package may include medical, dental, vision, 401(k), and paid time off -Paid time off -Dental insurance -Health insurance -Vision insurance -Competitive hourly rate based on experience

About Puroclean

-A leading emergency restoration service provider across North America. -Specializes in the restoration of properties damaged by water, fire, mold, and other emergencies. -Operates a large network of independently owned franchises to deliver fast and reliable services. -Known for quick response times, often within an hour of a call to help mitigate damage and prevent further loss. -Focuses on customer satisfaction, offering a 24/7 emergency response and a transparent claims process. -Has a strong reputation for handling complex disaster restoration projects, from small homes to large commercial buildings. -Technicians are highly trained to deal with hazardous materials, ensuring safe and thorough cleaning. -Services extend beyond immediate repairs, offering long-term support to ensure properties are fully restored.

Sector Specialisms

Security Clearance

-must pass a background screening required every two years per program guidelines.