Customer Service Advisor - Sales

Overview

Assist customers and sell building materials, handling orders and service for public sector.

Key Responsibilities

• stock management
• order processing
• delivery scheduling
• customer relations
• product knowledge
• branch upkeep

Tasks

-Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values -Maintain stock levels, carrying out regular stock counts -Work with colleagues to suggest opportunities for improvement -Keep the branch and yard looking clean and tidy, to make a great first impression on our customers -Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey -Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

Requirements

• customer-facing
• industry experience

What You Bring

-Experience in a customer facing environment -Previous industry experience preferred but not essential

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Benefits

-Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover -Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) -WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway -Retirement Savings Plan (Pension) – with Legal & General -Employee Discount -Wellbeing Centre via WorkPerks -Part Time / Flexible working applicants welcomed -New Reward and Recognition programme – launching soon! -Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

About Jewson

-With a vast network of branches across the country, serves a wide range of construction projects. -Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools. -Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy. -Known for providing tailored solutions with a focus on quality and service. -A trusted partner, having supplied products to iconic buildings and landmark projects. -Prides itself on expert knowledge across its materials, helping clients choose the right products.

Sector Specialisms