Sales Associate, Service

Overview

Drive sales, margin growth, and customer satisfaction for Otis service in Upstate NY

Key Responsibilities

• crm management
• sales forecasting
• account renewal
• technical consulting
• customer relations
• competitive feedback

Tasks

-Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor -Manage opportunities in the CRM pipeline and provide accurate forecasting. -Partner with branch business development sales team to identify business development opportunities. -Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results. -Manage and nurture account relationships to drive renewals and repair opportunity. -Retain and renew current maintenance agreements by improving customer satisfaction via MFA program. -Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts. -Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. -Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.

Requirements

• microsoft
• bachelor's
• leadership
• communication
• customer focus
• sales experience

What You Bring

-Preferred qualifications include 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales. -Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software. -Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills -Need to be self-motivated and able to manage many simultaneous projects and responsibilities. -Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers. -Bachelor’s degree or equivalent work experience required. -Candidate must be customer centric with a strong desire to achieve customer satisfaction. -Ability to work in a highly team-oriented and dynamic environment.

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Benefits

-Life insurance and disability coverage to protect you and your family. -Pursue your educational goals with our tuition reimbursement program. -Voluntary benefits, including options for legal, pet, home, and auto insurance. -Enjoy three weeks of paid vacation, along with paid company holidays -We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. -We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. -Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. -We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

About Otis Elevator Co.

-Pioneered the first passenger elevator, revolutionizing urban transportation. -Serves a wide range of sectors, including residential, commercial, and infrastructure projects. -Their work can be seen in iconic structures like the Burj Khalifa. -Focuses on safety, efficiency, and sustainability in urban spaces. -Advanced smart elevator systems enhance user experience and energy efficiency.

Sector Specialisms