Counter Sales Service Associate

Overview

Handle sales, customer service, inventory and warehouse duties at HVAC/R supply showroom.

Key Responsibilities

• customer communication
• inventory management
• pos system
• product troubleshooting
• sales quotes
• customer service

Tasks

-Lead People – Manage Processes -Proactively communicate with customers about any expected delays or issues with their orders. -Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. -Put Yourself in the Customer’s Shoes -Promote surplus, sale, discounted, and obsolete inventory to customers to maintain proper inventory levels. Communicate unexpected increases or decreases in product demand and inventory to purchasing or management. -Assist with the system or product troubleshooting and answer technical questions. -Drive to the customer location with a company vehicle and replenish bin stock. -Enter sales orders into a point-of-sale computer system for invoicing or cash payments. -Increase customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them. -Identify alternate or substitute products to meet customer needs. -Develop good working relationships and rapport with customers. Greet regulars by name. -Assist in receiving, shipping and general warehouse duties. -Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, websites, JXI, and industry and store contacts. -Maintain knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and websites, and seeking knowledge from experienced staff members and factory reps. -Assist customers in making product selections by asking questions and actively listening to identify customer needs. -Educate customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply. -Prepare and issue sales quotes following company guidelines. Follow up on quotes to secure sales. -Complete all transactions and necessary paperwork accurately and promptly. -Follow company pricing and credit guidelines. -Answer incoming telephone calls and greet customers. Handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. -Follow up on all customer requests for information, quotes, alternative parts, and delivery dates. -Organize and maintain appropriate records. -Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs. -Process customer returns and warranties following company guidelines.

Requirements

• 1-3 yrs
• high school
• hvac/r
• communication
• background
• drug

What You Bring

-Must have 1-3 years of experience as a sales and service associate. -All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug screening. -Requires a high school diploma or general education degree GED and a minimum of two years of related experience and/or training in the HVAC/R industry. -Must be able to communicate effectively, both verbally and in writing.

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Benefits

-We offer competitive benefits, including health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and much more!

About Johnstone Supply The Founders Group

-Founded with a vision to deliver high-quality products and services to the HVAC, plumbing, and industrial sectors. -Specializes in the wholesale distribution of HVAC, plumbing, and industrial equipment to contractors and businesses. -Serves a broad range of industries including commercial, residential, and industrial sectors across North America. -Has built a strong reputation through long-term partnerships with suppliers and customers, prioritizing reliability and customer service. -Known for its vast inventory of products from top-tier manufacturers, offering everything from pipes and fittings to heating and cooling systems. -Proudly operates across many regions, providing fast and reliable delivery services to meet the diverse needs of its clientele. -Constantly innovating with new product lines and service offerings to stay ahead of evolving industry trends and demands.

Sector Specialisms

Security Clearance

-e-verify employment verification required -background check required -motor vehicle record (mvr) screening if driving responsibilities -pre-employment drug screening