Head of Contracts & Supplier Management (IT & Telecoms)

Overview

Lead contract and supplier management for IT & Telecoms services

Key Responsibilities

• contract management
• supplier management
• performance kpi
• financial modeling
• governance
• cost optimization

Tasks

-Maintain a register of contracts and best practice process to contract renewals and negotiations that captures and validates ongoing requirements and managed in a timely fashion to maximise negotiation opportunities in terms of costs and contract terms. -Lead, inspire and motivate a team to create a high performing team, whilst developing individual capability in line with individual needs and organisational requirements to enable the achievement of strategic goals and objectives. -Lead on the optimisation of third-party performance, through measures and KPIs, costs and efficiency through relationship management, driving effective improvement plans and contract negotiations. -Lead and manage the interface with all internal stakeholders, Contracts & Procurement (Route Services) and legal services, to optimise the accountabilities and outcomes are realised in a timely fashion to provide governance to gain optimisation of the contract (e.g. licencing). -Lead teams across IT & Telecoms to manage the development of third-party contracts whilst managing that the appropriate governance process has been adhered to, advising project teams accordingly (including managing change control, claims management, negotiation on pricing, timeframes and impact to financial cost and incremental budgets). -Establish and set strategic direction of “project” and “post” contract management “in life” services, including the supporting of negotiation of complex contractual and managed services agreements, so that value is maximised for the IT & Telecoms function. -Lead a team to advise and support the development and monitoring of contracts and agreements (pre/post contract to enable delivery of business solutions/services and operations in a commercial manner, via third party suppliers. -Provide consultancy and advisory support for high profile work package / statement of work contracts to support the function to deliver against the strategic plan. Proactively challenge funded or customer funded business cases and operate implications, appropriate procedures, and systems of internal control to manage the governance process and manage financial risk. -Control and advise on in-life contractual service performance and cost exposure, resolving any issues across complex service delivery programmes to manage risk, cost avoidance and delivery against efficiency targets. -Develop and maintain financial/costs models (Total cost of ownership/Return on investment within both Capex and Opex) to assess and monitor total cost of third-party commercial commitments and optimise costs by driving through efficiencies, budgeting and financial governance. -Lead and manage on supplier management process and team, engaging with the suppliers and partners to enable and maintain adherence to contract terms, conditions, scope, financial governance, and compliance to change management, key obligation, and compliance tracking,

Requirements

• degree
• itil
• contract negotiation
• supplier management
• team leadership
• business acumen

What You Bring

-Educated to degree level or equivalent. -Able to drive, motivate and develop a team. -Knowledge of key service performance measures and practical experience of using these to drive supplier performance improvement. -Knowledge of public procurement / regulated industry policies and procedures (e.g. Official Journal of the EU – OJEU) -ITIL certification or IT service management experience -Strong leadership, excellent communication and conflict management skills Excellent Business Acumen with strong commercial focus and financially astute, Profit & Loss management experience and previous experience of advising at a leadership board. -Extensive experience of contract negotiations, preferably in telecoms or IT services industry and public sector -Influential communicator with excellent persuasion and negotiation skills -Able to understand and extract salient information from complex documentation. -Extensive experience in a senior in-life contracting and supplier management and senior leadership roles. -Extensive knowledge of Contract and supplier Management including licensing, carrier, and subscription management

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About Network Rail

-Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system. -Ensures the safe passage of trains through its management of critical railway assets. -Origins date back to 2002, when the rail infrastructure was brought into public ownership. -Based in Milton Keynes, it is a crucial player in delivering major transportation projects. -Typical projects include track renewal, station modernization, and large-scale electrification efforts. -Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK. -Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions. -Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers. -Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK. -Committed to improving sustainability and reducing the environmental impact of rail transport.

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