Hostess, Level 53, One & Only One Za'abeel

Overview

Manage guest greeting, seating, reservations, and supervise host staff in a luxury restaurant.

Key Responsibilities

• food safety
• reservation management
• hostess supervision
• incident reporting
• guest relations
• dining monitoring

Tasks

-Report immediately to the immediate supervisor on any concerns that may be observed or realized which may affect food safety. -Greet arriving guests, escort them to their table and provide estimated wait times (if applicable). -Constantly communicate with the Restaurant Manager as well as all front of the house staff -Answer the telephone, speak with anticipated guests that call to inquire about the menu, call ahead seating, wait times, comments/complaints, etc. -Contribute to a positive food safety culture and comply with the O&O FSMS & Codex HACCP and Dubai Municipality food safety requirements. -Build relationships with repeat guests to develop and drive guest loyalty and maximize revenues -Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the Restaurant Manager -Monitor dining rooms for seating availability, service, safety, and wellbeing of guests -Maintain all files, logbooks, menus, checks, bill folders, daily newspapers and oversee the hostess desk -Supervise the team of hostesses which involves, organizing wait times, deciding other hostess duties, and directing them where to seat guests -Ensure honesty and integrity in the way tasks are executed and records maintained. -Maintain an interest in food safety matters, actively participate in food safety training and be aware of all the control measures and record keeping for which they are directly responsible. -Maintain waiting list, reservations, and seating chart for entire restaurant throughout service

Requirements

• 2-year
• luxury
• international
• resort knowledge
• communication
• interpersonal

What You Bring

-Minimum 2 -year experience in a similar role in a luxury hotel or restaurant -International experience preferred -Knowledge of the resort and all facilities and offerings including but limited to on-going promotions, special events , etc. -Excellent communication and interpersonal skills

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Benefits

-Training and development of new hostesses

About One&Only Resorts

-Founded in 2002 by Sol Kerzner as an ultra-luxury resort brand under Kerzner International. -Renowned for crafting one-off resorts and private homes in captivating global locations. -Operates across nine countries, with new destinations in Greece, Montana, and Antigua. -Focused on bespoke architectural design that reflects local culture and natural environments. -Typical offerings include high-end lodging, immersive cultural experiences, wellness, and adventure. -Standout for purpose-built destinations like One&Only Reethi Rah (Maldives) and private home experiences.

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