Hospitality Trainer and Operations Administrator - Waldorf Astoria New York

Overview

Manage training programs, employee records, audits and HR support for luxury hotel operations.

Key Responsibilities

• record maintenance
• recruitment support
• report preparation
• inventory management
• data tracking
• training scheduling

Tasks

-Maintenance of employee records including personnel files, learning history -Assist HR Administrator with recruitment and hiring of new team members -Prepare and distribute reports measuring trainings results. Maintenance of inventory of all training supplies, stationary, and office equipment -Development and distribution of training brochures and flyers notifying team members of upcoming classes, tracking employee sign-ups and preparation of materials including certificates of completion -Input and track data of various Hilton quality measurement programs on trends including, but not limited to, Guest comment cards, Standards of Product and Performance, into computerized tracking system -Assist in maintenance of active list of resources of labor and help coordinate placement of current openings advertising -Scheduling and coordination of training classes, including maintenance of training calendar -Complete audits daily on the floor and track areas of improvement needed along with creating training based on findings -Coordinate job opportunity system

Requirements

• computer skills
• organizational
• communication
• analytical

What You Bring

-Excellent computer skills -Excellent organizational skills with a high level of accuracy -Excellent communication skills and ability to build effective long-term relationships -Analytical approach to work

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Benefits

-401K plan and company match to help save for your retirement -Career growth and development -Access to pay when you need it through DailyPay -Mental health resources including Employee Assistance Program -Go Hilton travel program: 100 nights of discounted travel -Parental leave to support new parents -Best-in-Class Paid Time Off (PTO) -Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount -Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications -Medical Insurance Coverage – for you and your family -Recognition and rewards programs

About Waldorf Astoria New York

-The hotel was built in 1931 at 301 Park Avenue, claiming the title of the world’s largest and tallest hotel. -Originally two rival hotels from the 1890s merged to become an icon of hospitality and innovation. -Known for culinary inventions like Eggs Benedict, Waldorf Salad, and Lobster Newburg, and for pioneering in‑room dining. -Hosted legendary events such as the first Met Gala, the IBM PC launch, film shoots, and rock hall ceremonies.

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