Order Cycle & Warehouse Technician

Overview

Handle order processing, warehouse logistics and client invoicing for sales cycle.

Key Responsibilities

• order prep
• incident management
• rma handling
• quotation management
• inventory control
• customs coordination

Tasks

-Preparation, shipment, and follow-up of confirmed orders: Package labeling, carrier documentation, to ensure correct order preparation, enabling timely and incident-free delivery. -Managing incidents during the delivery process (damage, delays, etc.), to effectively resolve issues affecting delivery and maintain customer satisfaction. -Managing RMAs to ensure proper handling of returns and replacements, minimizing service and accounting impacts. -Receiving requests, developing, and submitting quotations and/or offers to the client (that do not require project development) on time and in accordance with current commercial policies, to ensure timely client response and consistency with company commercial policies. -Placing replenishment orders and purchases according to demand forecasts and consumption -Receiving information from new clients and managing their registration and sales conditions in the accounting system (Xero or similar) to ensure records and follow-up, and ensure proper client onboarding and have the necessary information for preparing and submitting offers. -Monitoring and controlling client account status, inventory levels (especially Zennio materials), recording incoming and outgoing movements. -Coordinating the reception of goods and verifying incoming documentation, as well as coordinating with customs and customs agents and managing import/export documentation. -Administrative document management of commercial logistics

Requirements

• 2 years
• spanish
• teamwork
• sap
• degree
• planning

What You Bring

-Minimum of 2 years’ experience in a similar position. -Fluent Spanish is a plus. -Strong teamwork skills and the ability to collaborate effectively in a dynamic environment. -Knowledge of office software tools and order management systems (SAP). -Degree in International Trade, Logistics, Business Administration, or a related field. -Advanced planning and organizational skills to manage multiple tasks and priorities.

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About Zennio

-Its Toledo facility blends factory, warehouse and showroom—melding efficient production with sleek design. -Driven by projects worldwide, it tailors automation systems for lights, HVAC, shading, access and AV control. -Specializing in guest-room management systems, its tech is embedded in high-end hotels delivering seamless user experiences. -It earned accolades for intuitive design—touch panels like the Z41 COM standing out in luxury refurbishments. -As one of Spain’s largest KNX engineering teams, it supports complex, large-scale building automation deployments.

Sector Specialisms