Contract Manager
Eastlight Community Homes
Resident‑led housing association managing and delivering affordable and shared‑ownership homes in East England.
Description
financial oversight
safety management
risk management
continuous improvement
lease interpretation
service charge
As Eastlight’s lead expert on managing agent performance and leasehold management, you’ll oversee relationships with our external agents to make sure every contract delivers on quality, compliance, and customer satisfaction. You’ll champion best practice, drive improvements, and make sure our legal, financial, and reputational interests are fully protected.
- Overseeing the financial and safety performance of managing agents, identifying risks and driving solutions.
- Leading continuous improvement in the way we manage and monitor third-party estates.
- Providing expert leadership and assurance on all aspects of managing agent performance and compliance.
- Acting as Eastlight’s subject matter expert for lease interpretation, rights, and obligations.
- Building strong partnerships with managing agents, internal teams, and residents.
- Ensuring service charge accuracy, transparency, and value for money.
Requirements
rics
tpi
leasehold law
communication
negotiation
commercial acumen
You’ll be a confident professional with significant experience in leasehold and estate management, ideally including managing agent contract oversight. You combine a detailed understanding of leasehold legislation with a passion for delivering great service and high standards.
This is an influential role that combines commercial acumen, legal understanding, and people skills – perfect for someone who thrives on variety and responsibility.
We’re looking for an experienced and driven Managing Agent Contract Manager to join our Compliance & Estates team on a full-time, 12 month fixed-term contract basis. You’ll play a pivotal role in ensuring Eastlight’s homes on third-party managed estates are safe, compliant, and deliver exceptional value and service to our residents.
- Proven ability to interpret complex leases and challenge poor performance effectively.
- Excellent communication, negotiation, and stakeholder management skills.
- Financial and commercial acumen to ensure robust scrutiny of managing agent accounts.
- Strong knowledge of the Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
- Membership (or working towards) of The Property Institute (TPI), RICS, or equivalent.
Benefits
Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.
Eastlight Community Homes are unable to provide Visa Sponsorship.
- Formal qualifications and paid professional membership
- Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
- £48,000 per annum
- BHSF healthcare cash plan, life assurance
- 30 days annual leave plus bank holidays
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
Training + Development
Interview process
- interviews via microsoft teams between 21‑25 november 2025
Visa Sponsorship
- no visa sponsorship is provided
Security clearance
Overview
July 2020
Founded through merger
The company was formed through a merger, marking the beginning of its impactful growth in East England's housing sector.
14,500 homes
Properties managed
The company manages over 14,500 homes across various regions, underscoring its significant role in providing housing solutions.
£70M
Funding via bonds
The company raised £70 million through bonds to finance the construction of over 3,000 new homes, showcasing its financial strength and expansion efforts.
417 homes
Homes delivered (record)
In the 2023-24 period, the company achieved a record delivery of 417 homes, highlighting its efficient construction capabilities.
- Operates across nine local authority areas, expanding beyond core Essex and Suffolk regions.
- Typical projects include social rent, affordable rent, shared-ownership, and specialist older-people schemes.
- Engages communities directly—e.g., inviting schoolchildren onto construction sites for hands-on learning.
- Completes significant acquisitions, such as 703 homes from Clarion and 128 from L&Q.
- Their Whatfield Road scheme includes modern eco-features like EV charging and heat pumps.
Culture + Values
- We are passionate about delivering great services to our customers.
- We work together to deliver better homes and communities.
- We make a difference by being accountable, flexible, and forward-thinking.
- We encourage diversity and inclusion and respect everyone's contributions.
- We are committed to creating a positive and supportive environment for our colleagues.
Environment + Sustainability
2050 Target
Net Zero Carbon Emissions
Aiming to achieve net zero carbon emissions, reflecting a long-term commitment to combating climate change.
- Investing in green technologies to enhance energy efficiency in homes.
- Reducing carbon emissions through efficient resource use and waste management practices.
- Commitment to minimizing the environmental impact of operations.
Inclusion & Diversity
Gender 50%
Gender Balanced Leadership
Targeting 50% gender balance in leadership positions to ensure fair representation.
Pay gap 5%
Improved Gender Pay Gap
Achieved a 5% gender pay gap, reflecting progress toward equal compensation.
- We are committed to fostering an inclusive culture and promoting equality across all aspects of our work.
- We actively promote gender diversity with a focus on equal opportunities.