Engineer - End User Computing Hardware

Overview

On‑site engineer managing end‑user hardware incidents, configurations and secure disposals.

Key Responsibilities

• incident management
• on-site support
• hardware troubleshooting
• device configuration
• secure disposal
• knowledge sharing

Tasks

As an Engineer End User Computing, you’ll be crucial to the seamless running of technology operations at FCDO Services. This will be achieved through the management of the product life cycle of all service-raised incidents and requests, in support and maintenance of end user services. You’ll be responsible for informing customers on progress, and when necessary, advising on workarounds. Predominantly, you’ll work on-site, engaging directly with end-users, on-hand to fix hardware and technical problems as swiftly as possible. You’ll need to prioritise tasks based on business needs and dependencies. Importantly, you’ll provide resolutions through troubleshooting and diagnosing, as well as escalating faults to service desk, incident and problem managers for their expertise. You’ll build and carry out routine (re)configuration and installation of secure managed devices, optimising performance. Throughout, you’ll apply agreed methodologies, standards and processes to make and validate decisions. Plus, you’ll be responsible for secure disposals of equipment, as well as reviews of high and low-level technical and operational process documentation. Overall, your goal will be to minimize downtime and ensure the productivity of the organisation. We’d like you to be passionate about maintaining your own professional development and expertise in the latest technologies, to support and grow the business. Sharing and coaching associates on any useful knowledge gained. Designing engineering solutions. Earthquake-proofing embassies. Managing construction contracts in challenging locations. Just a few examples of the incredible work our Engineering team does. They're the people who plan, design, and deliver innovation across all corners of the globe. Now, you've got the opportunity to join them. Designing systems that protect. Bringing energy to embassies.

Requirements

• developed vetting
• itil
• agile
• microsoft365
• azure
• servicenow

What You Bring

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Open to UK nationals only. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). You’ll bring Agile and ITIL Foundation level or equivalent experience. This will be matched with Microsoft Fundamentals role-based certification. Plus, Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience. Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ You’re confident working with relevant technologies for FDCO Services, including Windows 10/11, Microsoft365, Apple IOS. Significant experience working with technologies in enterprise and or secure environments has led to the development of a strong technical understanding of hardware, operating systems and software. You remain composed and effective in high-pressure, fast-paced environments. People working with government assets must complete baseline personnel security standard (opens in new window) checks. The following would be nice to see: experience working within ITIL environments, Microsoft role-based certification – Microsoft Associate, use of ServiceNow, Microsoft Azure, Intune & SCCM and a knowledge of relevant components, devices, processes, and protocols.

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Benefits

Successful candidates will be expected to have a medical. But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation. Alongside your salary of £41,036, FCDO Services contributes £11,888 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Salary: £41,036 - £46,318 - Plus location allowance £1750 -A Civil Service pension. -Free shuttle bus available between central Milton Keynes and Hanslope Park -Annual leave starting at 25 days. -9 days per annum public and privilege days

About Fcdo Services

-Formalised as a trading fund in 2008. -Delivers secure government facilities including embassy construction, secure infrastructure, and IT protection. -Manages diplomatic logistics, including couriering sensitive materials and secure transport channels. -Develops advanced digital solutions such as secure cloud environments and cybersecurity systems. -Offers translation and interpreting services for international diplomacy and technical-security intelligence. -Houses UK NACE, the national authority for counter-eavesdropping and technical-security assurance. - typical missions include tech hardening, secure site logistics, and translation support. -Stands out by combining a rich historical legacy with a global footprint and unique expertise in counter-eavesdropping.

Sector Specialisms

Security Clearance

-developed vetting (dv) security clearance required. -baseline personnel security standard checks must be completed. -medical examination required.